Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Bondarenko

Akwesasne,NY

Summary

Committed Broadband Technician with in-home service integration knowledge and equipment troubleshooting expertise built over 20 years in technician roles. Personable and focused on delivering exceptional customer service to positively contribute to infrastructure technical team.



Overview

23
23
years of professional experience

Work History

Broadband Technician

Astound Broadband
01.2021 - 04.2024
  • Conducted thorough site surveys prior to installations, ensuring proper planning for efficient project execution.
  • Provided exceptional customer service, patiently guiding users through troubleshooting steps to resolve connectivity problems.
  • Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
  • Provided customer with information and requirements for all services.
  • Kept clients informed throughout the service process, effectively communicating technical information in layman''s terms as needed.
  • Reduced service downtime for customers by promptly addressing reported technical concerns.
  • Increased client retention rates by fostering positive relationships and delivering consistent high-quality service experiences.
  • Promoted a safe working environment by adhering to company safety guidelines during installation and repair operations.
  • Enhanced network performance for clients by conducting routine maintenance and system upgrades.
  • Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
  • Ensured optimal network functionality through diligent monitoring of broadband systems and infrastructure.
  • Contributed to increased company revenue by upselling additional services and products to customers during installation visits.
  • Verified continuous broadband connectivity while installing cutting-edge technology such as place mounts, satellite dishes and receivers.
  • Utilized advanced diagnostic tools to quickly pinpoint connectivity issues within customer networks.
  • Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
  • Coordinated with outside contractors when necessary, ensuring seamless integration between various aspects of the project scope.
  • Streamlined work processes by collaborating with team members on complex installation projects.
  • Improved customer satisfaction by efficiently diagnosing and resolving broadband connectivity issues.
  • Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
  • Consistently met or exceeded performance metrics while maintaining a strong commitment to quality workmanship standards.
  • Installed wiring, cabling and networking hardware on customer premises.
  • Installed and configured new devices and system components.

Security Installation Technician

ADT Security
01.2007 - 08.2017
  • Maintained up-to-date knowledge of industry trends and technological advancements, ensuring the highest quality of service for clients.
  • Reduced customer complaints by providing timely and efficient installations of security systems.
  • Mitigated risks associated with unauthorized access through the installation of high-quality security devices, providing clients with peace of mind.
  • Maximized system reliability by performing thorough testing after each installation.
  • Ensured safety protocols were followed at all times during installations, minimizing accidents or injuries on job sites.
  • Enhanced security system performance by troubleshooting and repairing faulty equipment.
  • Maintained a high level of customer satisfaction with thorough follow-up on service calls.
  • Increased client retention rates through exceptional customer service and prompt attention to concerns or issues that arose.

Low Voltage Technician

Best Buy
06.2001 - 08.2005

Mobile electronics Installer

  • Installed and serviced various automotive security brands for both alarms and remote starts.
  • Optimized system performance to excite those young kids with exciting sound they never had till they came across a real competitor in IASCA and part of the Driving Force Team for Zapco a car audio company.
  • Reviewed blueprints for wire locations in vehicles as it's important not to damage sensitive computer equipment.

Education

Associate of Arts - Business

Valley Forge Military College
Wayne, PA
08.1998

High School Diploma -

Hunterdon Central Regional High School District
Flemington, NJ
06.1996

Skills

  • Customer Service
  • Cable Management
  • Wireless Networking
  • Equipment installation and maintenance
  • Customer Relationship
  • Service Calls
  • Equipment Troubleshooting
  • Electrical knowledge
  • Performance Optimization
  • Broadband Technologies
  • Electrical Troubleshooting
  • Safety awareness
  • Documenting activities
  • Educating customers
  • Vehicle Maintenance
  • Just a handy ability to make things work
  • Thinking outside the box by using YouTube and other internet sources to locate information when a question comes up and no one is available

Timeline

Broadband Technician

Astound Broadband
01.2021 - 04.2024

Security Installation Technician

ADT Security
01.2007 - 08.2017

Low Voltage Technician

Best Buy
06.2001 - 08.2005

Associate of Arts - Business

Valley Forge Military College

High School Diploma -

Hunterdon Central Regional High School District
William Bondarenko