Mike Rains
Summary
Sales representative and manager specializing in employee development and strategic sales initiatives. Proven track record of building high-performing sales teams and consistently exceeding personal sales targets. Expertise in partnership cultivation and team leadership to surpass performance goals. Holds a bachelor's degree in a construction-related field and home inspection certification.
Overview
16
16
years of professional experience
Work History
Call Center Sales Manager
AT&T
Cape Girardeau
08.2018 - Current
- Achieved recognition as top-performing call center company-wide.
- Trained sales representatives on effective techniques to enhance performance.
- Reviewed data to identify opportunities for improving sales and customer satisfaction rates.
- Created performance metrics for agents, ensuring adherence to quality assurance standards.
- Analyzed survey data to pinpoint areas for enhancement in the sales process.
- Conducted weekly training sessions on product knowledge and new technologies.
- Established procedures for incoming call handling, optimizing routing to appropriate personnel.
- Monitored calls for quality assurance, providing constructive feedback to agents.
Sales Representative
AT&T
Cape Girardeau
01.2013 - 08.2018
- Analyzed customer feedback to improve products and services.
- Identified cross-selling opportunities to enhance customer value and drive sales growth.
- Developed key customer relationships that contributed to increased sales revenue.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Identified customer needs to provide tailored product solutions and promotions that aligned with target budgets.
Branch Manager
Enterprise Rent-A-Car
Sikeston
01.2011 - 01.2013
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Conducted performance reviews for all branch employees to assess development and address areas for improvement.
- Monitored branch financial performance monthly to ensure alignment with budgetary goals.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Resolved escalated customer complaints in a timely manner.
- Facilitated weekly staff meetings to review initiative progress and reinforce team objectives.
District Manager
Vector Marketing Company
Cape Girardeau
01.2010 - 01.2011
- Developed and implemented district-wide sales strategies to boost revenue and market share.
- Coached and motivated team, leading to consistent achievement of revenue goals.
- Oversaw recruitment, hiring, performance reviews, and disciplinary actions to build an effective team.
- Mentored team members by sharing best practices in sales and customer service to enhance team capabilities.
- Promoted from sales representative to district manager due to outstanding performance.
- Achieved status of number one new sales representative in St. Louis region for Cutco knives during first year.
- Scheduled appointments in-home to build rapport and effectively sold and cross-sold products.
- Generated leads independently and followed up through word-of-mouth referrals.
Education
Bachelor - Industrial Arts Education
Southeast Missouri State University
Cape Girardeau, MO05-2009
Skills
- AI technology implementation
- Sales performance and recognition
- Construction expertise
- Home inspection knowledge
- Consultative selling
- Rapport building
- Sales team development
- Sales operations
- Retention strategies
- Coaching and mentoring
- Training and development
Timeline
Call Center Sales Manager
AT&T
08.2018 - Current
Sales Representative
AT&T
01.2013 - 08.2018
Branch Manager
Enterprise Rent-A-Car
01.2011 - 01.2013
District Manager
Vector Marketing Company
01.2010 - 01.2011
Bachelor - Industrial Arts Education
Southeast Missouri State University