Summary
Overview
Work History
Education
Skills
Timeline
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Mike Riley

Kennesaw,GA

Summary

Dynamic and compassionate professional with extensive experience in caregiving and sales management at Peak Incorporated. Proven ability to build strong client relationships and enhance customer satisfaction through effective communication and problem-solving. Skilled in time management and elderly care, dedicated to promoting independence and quality of life for clients.

Overview

12
12
years of professional experience

Work History

Caregiver

Family
08.2019 - 07.2023
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Conducted weekly grocery shopping efficiently.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.

Bartender

5 Paces Inn
03.2015 - 11.2022
  • Operated smoothly under high customer traffic during nights and events.
  • Ensured end-of-shift accounting accuracy through responsible cash management.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.

Sales Contractor

Legendary Roofing LLC
09.2015 - 08.2017
  • Utilized various marketing tools to generate leads, contributing to a steady increase in new clientele.
  • Optimized sales materials such as brochures and presentations, effectively communicating product value propositions to potential clients.
  • Negotiated contracts to secure favorable terms for both the company and clients, ensuring long-term partnerships.
  • Collaborated with team members to achieve monthly sales targets, fostering a competitive yet supportive environment.

Sales Manager

Peak Incorporated
07.2014 - 06.2015
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.

Head Bartender/Bar Manager

Big Chow Grill
04.2011 - 07.2014
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
  • Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
  • Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.

Education

Criminology - Justice Studies And Sociology

Georgia Southern University
Statesboro, GA

Skills

  • Respectful and compassionate
  • Time management
  • Elderly care
  • Problem-solving
  • Dependable and responsible
  • Patient care
  • Multitasking and organization
  • Strong ethics
  • Relationship building
  • Compassionate care
  • Flexible schedule
  • Verbal and written communication skills
  • First aid and safety
  • Flexible schedule and availability
  • Dementia care
  • Compassionate communication
  • Team collaboration

Timeline

Caregiver

Family
08.2019 - 07.2023

Sales Contractor

Legendary Roofing LLC
09.2015 - 08.2017

Bartender

5 Paces Inn
03.2015 - 11.2022

Sales Manager

Peak Incorporated
07.2014 - 06.2015

Head Bartender/Bar Manager

Big Chow Grill
04.2011 - 07.2014

Criminology - Justice Studies And Sociology

Georgia Southern University
Mike Riley