Mike Rodriguez
Summary
Dynamic server and bartender with expertise in upselling techniques and exceptional customer service. Committed to maintaining high hospitality standards and fostering team collaboration in high-volume dining environments.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Pappasitos
Houston, TX
08.2022 - Current
- Ensured upselling while maintaining exceptional hospitality standards.
- Mastered techniques for accurately describing dishes based on provided information.
- Responsible for sustaining sales performance and teamwork.
- Directed leadership initiatives promoting optimal peer performance.
- Performed server checkouts, maintaining precision in numbers and completion of server responsibilities
- Trained new servers on restaurant culture, emphasizing strong sales capabilities and commitment to hospitality.
- Memorized recipes and executed them with precision and efficiency.
- Maintained cleanliness and ensured all areas of bar remained spotless for closing.
Server
IHOP
Houston, TX
08.2021 - 08.2022
- Delivered friendly, efficient service to enhance customer satisfaction at a busy diner.
- Handled cash and electronic payments accurately and efficiently using point-of-sale system.
- Supported kitchen staff with food preparation during peak hours to ensure timely meal delivery.
Education
High School Diploma -
Davis High School
Houston, TX06-2022
Skills
- Customer service
- Upselling techniques
- High volume dining
- Food safety practices
- Restaurant checkouts
- Banquet coordination
- Cleanliness standards
- Team collaboration
- Peer training
- Effective communication
- Recipe memorization
- Professional appearance
Timeline
Server/Bartender
Pappasitos
08.2022 - Current
Server
IHOP
08.2021 - 08.2022
High School Diploma -
Davis High School