Summary
Overview
Work History
Education
Skills
Timeline
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Mike Romel

DeWitt

Summary

Accomplished Store Manager with a proven track record of over 25 years, excelling in operational efficiency and collaborative team development. Spearheaded district's top-performing KPI metrics, embodying strategic planning and culture development. Recognized for innovative training programs and exceptional customer engagement, driving sales and fostering a high-performance team environment. Seeking a next level opportunity to apply my knowledge of business, operations, and service, to lead and develop for sustained results in a team-driven environment.

Overview

26
26
years of professional experience

Work History

Store Manager

Michaels Arts and Crafts
07.2005 - Current
  • Managed daily operations in multiple Michigan locations (Commerce Township, Fenton, Flint, Lansing) to ensure smooth functioning of the store while meeting all company KPI goals and objectives including sales and service metrics, profitability and margin, and growing knowledgeable and high performing, committed teams. Top performing store in district overall KPI metrics 2023 and 2024.
  • MCX - Michaels Center of Excellence District Training Store (2021-current). Onboarded and fully trained both internal and external management including all hourly department managers, Store Managers and District Managers for the district as well as additional districts as needed. Developed direct reports to provide high level training assistance and provide additional mentorship with all trainees. Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Regional Training Mentor (MCX Mentor) Helped to develop training programs for the company through various media (video, power points, training guides). Participated in various Regional and Divisional projects to mentor and support all stores through improved training and execution of all company programs.
  • Assisted as a district captain for many operational and merchandising programs and initiatives. Successfully rolled out many test programs for the company from products to new staffing structures, which resulted in increased sales, improved customer satisfaction, reduced turnover, better staff training in customer service and product knowledge.
  • Assisted District Manager and Regional Vice President by mentoring several new store managers while also providing continual growth, development and follow up training to all new management roles throughout district / region including both on-location and remote support. Facilitated cascade in-person meetings and calls to implement programs and initiatives for the company.
  • Member of Michaels Pride Resource Group supporting company programs of diversity and inclusion.
  • Maximized sales by creating on-trend, innovative visual merchandising displays that made Michaels the preferred destination to shop in the market.

Assistant Store Manager

Michaels Arts and Crafts
02.2003 - 07.2005
  • Responsible for supporting and assisting District and Store Managers in leading teams across Michigan / Detroit Market in daily operations, KPI measurement, sales, team and customer engagement, inventory management, shrink reduction and internal audit compliance.

Executive Team Leader

Mervyn's Department Store
07.1999 - 02.2003
  • Drove profitability, increased sales and brand loyalty through creative execution of the company private label credit card. Improved overall team performance with regular coaching, mentoring, and employee development initiatives.
  • Executive Team Leader of the Year- Michigan District 2001.
  • Delivered high-quality results by setting clear expectations, providing resources, and closely monitoring progress. Enhanced customer satisfaction with exceptional service delivery and timely issue resolution.

Education

ICTA - Tourism And Travel Management

Baker College
Flint, MI

Skills

  • Collaborative Team Building and Development
  • Open and Effective Communicator
  • Operational Efficiency
  • Strategic Planning Expert
  • Culture Development
  • Execution of Store Operations

Timeline

Store Manager

Michaels Arts and Crafts
07.2005 - Current

Assistant Store Manager

Michaels Arts and Crafts
02.2003 - 07.2005

Executive Team Leader

Mervyn's Department Store
07.1999 - 02.2003

ICTA - Tourism And Travel Management

Baker College

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Mike Romel