Michael Russey II
Northlake,TX
Summary
Results and people-oriented, with 7+ years of experience driving operational excellence and business growth. Proven track record of inspiring and leading high-performing teams to exceed targets and customer expectations. Experienced in developing and executing strategic plans to optimize workflow and improve processes.
Overview
10
10
years of professional experience
Work History
Facility Manager
South Texas DeWatering
11.2025 - Current
- Managed and maintained the physical condition of facilities through inspections, preventive maintenance, and repairs to ensure safe and efficient operations.
- Planned, coordinated, directed, monitored, evaluated, and reported on facility projects from inception through completion.
- Ensured compliance with safety regulations and environmental requirements related to the dewatering and handling of grease trap waste.
- Maintained accurate facility records, maintenance logs, regulatory documentation, and project reports.
Deli Associate
Buc-ee’s
02.2025 - 06.2025
- Successfully handled multiple tasks simultaneously while maintaining accuracy throughout the shift.
- Maintained cleanliness of work area including counters, tables, shelves, grills, fryers, ovens and refrigeration equipment.
- Developed strong interpersonal skills while interacting with customers and coworkers in a fast-paced environment.
Financial Customer Associate
Fidelity
10.2024 - 02.2025
- Built relationships with customers through friendly interactions and follow-up calls.
- Maintained up-to-date knowledge of product information, promotional offers, policies, and procedures.
- Demonstrated strong interpersonal communication skills while interacting with customers and colleagues.
- Followed proper security protocols regarding protecting confidential information.
- Utilized problem-solving techniques to efficiently solve customer issues and conflicts.
Senior Team Leader
Chick-fil-A
01.2017 - 01.2024
- Delegated tasks to team members according to project requirements and employee strengths.
- Assisted in the recruitment and onboarding of new team members.
- Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.
- Developed and utilized team-building exercises to promote workplace synergy and productivity.
- Notified supervisors of overarching customer and team member concerns.
- Updated and enforced policies regarding employee conduct, productivity and performance standards.
- Addressed customer questions and recommended appropriate products and services to increase satisfaction.
- Mentored and coached team members to ensure successful performance.
- Developed emergency management plans for recovery decision-making and communications.
- Considered cost effectiveness, technical feasibility and acceptance to assess or propose sustainability initiatives.
- Administered and created training and awareness presentations or materials.
- Managed operations for a 7+ million dollar store.
- Trained and retained 40+ team members.
- Collaborated with other departments to ensure successful completion of projects.
- Recommended changes in working conditions and equipment to increase business unit and team efficiency.
- In charge of recording and managing labor costs every week through excel spreadsheet.
Skills
- Team Monitoring
- Staff Training
- Constructive Feedback
- Expectation Setting
- Conflict Management
- Daily Workflow Improvement
- Till Counting
- Money Handling
- Strategic Vision
- Operational Leadership
- Schedule Oversight
- Directing Team Members
- Improve Performance
- Leadership
Timeline
Facility Manager
South Texas DeWatering
11.2025 - Current
Deli Associate
Buc-ee’s
02.2025 - 06.2025
Financial Customer Associate
Fidelity
10.2024 - 02.2025
Senior Team Leader
Chick-fil-A
01.2017 - 01.2024
CONTACT
- 13861 Raceway Dr.
- Northlake, TX 76262
- (210) 725-3010
- Michael.russey2@gmail.com