MIKE SANTOS
New York
Summary
Proven ability to manage high-value client interactions with discretion and professionalism, contributing to repeat business and referrals.
Reliable Chauffeur with experience in driving luxury vehicles and providing exceptional customer service,Strengths include knowledge of local routes, punctuality, discretion, and professional demeanor. Known for maintaining vehicle cleanliness, ensuring passenger comfort and safety while on the road.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Luxury Black Car Chauffeur
Highland International Services
Queens
01.2023 - 05.2026
- Followed strict safety protocols while driving in order to protect passengers' lives and property.
- Ensured that all documents related to vehicle registration were up-to-date at all times.
- Adhered to state laws governing the operation of motor vehicles when transporting passengers.
- Communicated with dispatch staff to ensure that all pick-up and drop-off times were accurate.
- Researched alternate routes in order to avoid traffic delays or road closures due to construction projects or accidents.
- Inspected interior of vehicle for cleanliness before each trip; cleaned exterior windows if needed.
- Strictly adhered to company policies pertaining to punctuality, appearance standards and driving regulations.
- Assisted passengers with loading and unloading luggage into and from the vehicle.
- Greeted customers warmly upon arrival at their destination; provided helpful information about local attractions if requested.
- Coordinated all travel with dispatch.
- Transported high-value clients with professionalism and discretion.
- Performed basic maintenance tasks on vehicles such as checking oil levels, tire pressure.
Truck Driver
Big city transportation LLC
Paterson
01.2022 - 01.2023
- Communicated properly with 2K customers, ensured timely delivery of goods/materials as requested by clients.
- Deliver and pick up 23 trailers, 50 cargo containers, and 200 other large loads with zero incidents.
- Increased customer satisfaction from 15% to 69% by maintaining a clean truck during and after deliveries in the first year.
- Transport finished goods and raw materials over land to and from manufacturing plants or retail and distribution centers.
- Inspect vehicles for mechanical items and safety issues and perform preventative maintenance.
- Plan routes and meet delivery schedules.
- Document and log work/rest periods and miles spent driving and retain fuel/toll receipts.
- Input 'macros' into our automated system for each stage of the loading and unloading process.
- Comply with truck driving rules and regulations (size, weight, route designations, parking and break periods) as well as with company policies and procedures.
Bilingual Claims Processor Representative
Solstice Benefits
Plantation
01.2019 - 01.2022
- Maintained financial accounts by processing customer adjustments.
- Gathered and verified all required provider information for payment purposes while documenting required information in computer systems.
- Assisted customers in filing claims as well as making and receiving payments.
- Ensured superior experience by addressing provider concerns, demonstrating empathy & effectively solving problems.
Bilingual Customer Service. (Call Center) Representative
Solstice Benefits
Plantation
01.2017 - 01.2019
- Developed a coordinated protection plan for immediate coverage and long-term strategy.
- Managed consultations to identify client needs, financial goals, and resources.
- Kept records of customer interactions, transactions, comments, and complaints.
- Verified insurance benefits information by calling third-party companies and verified information.
- Identified issues and communicated solutions and steps to customers and physicians.
- Responded to over 100 + incoming calls and outbound from our customers on issues related to benefit eligibility questions and plan status inquiries.
- Guided and educated callers on their benefits, use of plan, formulary, premiums, and status of orders and claims or inquiries.
Night Audit/Customer service
Hilton Garden Inn
Miami
01.2016 - 01.2017
- Greeted, registered, and assigned rooms to hotel guests.
- Computed bills, collected payments, and changed guests’ issued room keys when needed.
- Reviewed accounts and charges with guests during the checkout process.
- Contacted housekeeping or maintenance staff when guests reported problems.
Sales Customer Service
Home Depot
Hollywood
01.2015 - 01.2016
- Answered customer questions about product availability and shipment times.
- Placed special merchandise orders for customers.
- Referred unresolved customer grievances to designated departments for further investigation.
Education
High School Diploma -
San Miguel Arcangel
Dominican RepublicSkills
- Safety protocols
- Customer service
- Communication skills
- Discretion
- Schedule coordination
- Emergency procedures
- Safety regulations
- Data Entry
Certification
- CDL
- Bilingual /Spanish
Timeline
Luxury Black Car Chauffeur
Highland International Services
01.2023 - 05.2026
Truck Driver
Big city transportation LLC
01.2022 - 01.2023
Bilingual Claims Processor Representative
Solstice Benefits
01.2019 - 01.2022
Bilingual Customer Service. (Call Center) Representative
Solstice Benefits
01.2017 - 01.2019
Night Audit/Customer service
Hilton Garden Inn
01.2016 - 01.2017
Sales Customer Service
Home Depot
01.2015 - 01.2016
High School Diploma -
San Miguel Arcangel