Mike Smith
Valrico
Summary
Excellent customer service skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understand customer desires and concerns.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Professional Security Officer
Allied Universal
Everett, WA
03.2018 - 07.2023
- Checked identification of persons entering the main gate at the Boeing Everett facility to ensure only those with valid Boeing badges are authorized to enter.
- Conduct vehicle inspections on delivery vehicles.
- Flight line operations - conduct frequent flight line patrols and regular check in with stall managers to get statue on arrival or departure of customer flights. Escort moving aircraft to ensure vehicles and persons are clear of aircraft.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screen airline crew, passengers and baggage. Screen passports while completing the manifest check.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Professional
Denali Universal Services
Anacortes, WA
11.2016 - 03.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored property and investigated areas of suspicion.
- Recorded incident reports with detailed accounts of occurrences.
- Patrolled and monitored The Tesoro Refinery in company vehicle and by foot.
- Screened incoming employees/Contractors, personal belongings, and shipments for security concerns.
Eligibility Supervisor
Regence Blue Cross Blue Shield
Burlington, WA
06.1996 - 02.2016
- Hired, managed, developed and trained staff, established and monitored goals and conducted monthly and yearly performance reviews.
- Conduct daily and or monthly meetings with our self insured groups to address any concerns or questions and to ensure we meet the high quality requirements are met per our contracts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Education
Bachelor of Arts - History
Seattle University
Seattle, WA06.1996
Skills
- Interpersonal Skills
- Attentive and Observant
- Report Generation
- Superior Customer Service
- Performance Improvement
- Effective Verbal Communication
- Effective Working Relationships
Certification
Department of Defense Secret Clearance.
Aviation Security (AVSEC)
Timeline
Professional Security Officer
Allied Universal
03.2018 - 07.2023
Security Professional
Denali Universal Services
11.2016 - 03.2018
Eligibility Supervisor
Regence Blue Cross Blue Shield
06.1996 - 02.2016
Bachelor of Arts - History
Seattle University