Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mike Smith

Valrico

Summary

Excellent customer service skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors and understand customer desires and concerns.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Professional Security Officer

Allied Universal
03.2018 - 07.2023
  • Checked identification of persons entering the main gate at the Boeing Everett facility to ensure only those with valid Boeing badges are authorized to enter.
  • Conduct vehicle inspections on delivery vehicles.
  • Flight line operations - conduct frequent flight line patrols and regular check in with stall managers to get statue on arrival or departure of customer flights. Escort moving aircraft to ensure vehicles and persons are clear of aircraft.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screen airline crew, passengers and baggage. Screen passports while completing the manifest check.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

Security Professional

Denali Universal Services
11.2016 - 03.2018
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Monitored property and investigated areas of suspicion.
  • Recorded incident reports with detailed accounts of occurrences.
  • Patrolled and monitored The Tesoro Refinery in company vehicle and by foot.
  • Screened incoming employees/Contractors, personal belongings, and shipments for security concerns.

Eligibility Supervisor

Regence Blue Cross Blue Shield
06.1996 - 02.2016
  • Hired, managed, developed and trained staff, established and monitored goals and conducted monthly and yearly performance reviews.
  • Conduct daily and or monthly meetings with our self insured groups to address any concerns or questions and to ensure we meet the high quality requirements are met per our contracts.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

Education

Bachelor of Arts - History

Seattle University
Seattle, WA
06.1996

Skills

  • Interpersonal Skills
  • Attentive and Observant
  • Report Generation
  • Superior Customer Service
  • Performance Improvement
  • Effective Verbal Communication
  • Effective Working Relationships

Certification

Department of Defense Secret Clearance.

Aviation Security (AVSEC)

Timeline

Professional Security Officer

Allied Universal
03.2018 - 07.2023

Security Professional

Denali Universal Services
11.2016 - 03.2018

Eligibility Supervisor

Regence Blue Cross Blue Shield
06.1996 - 02.2016

Bachelor of Arts - History

Seattle University

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Mike Smith