Mike Smith
Security Guard
San Francisco,CA
Summary
Security-focused and diligent Guard skilled at protecting guests, visitors, staff and property. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Security Guard/ Front Desk Clerk
Proguard Security Services
01.2024 - Current
- Monitored premises to prevent unauthorized access and ensure safety compliance.
- Conducted regular patrols to identify potential security threats and hazards.
- Responded promptly to alarms and incidents, ensuring swift resolution of issues.
- Assisted in the development of security protocols to enhance operational efficiency.
- Analyzed security footage to gather evidence for incident investigation purposes.
- Responded quickly to emergency situations to assess and deflect issues.
- Completed full building and grounds patrols to spot and investigate concerns.
- Provided excellent customer service to clients while maintaining vigilance in addressing security concerns or issues that arose onsite.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Front Desk Clerk/Security
Willis Management Group, Inc.
09.2019 - 12.2023
- Role: Post at front desk inside main lobby at a upscale 73 residential unit and 1 commercial space condominium building, in the Cathedral Hill neighborhood of San Francisco. While working the desk we were to observe all incoming and outgoing traffic into building and garage.
- Greet all residents coming and going in a professional and welcoming way along with controlling access to unit floors for any guests or vendors/contractors who come into building.
- Also handled all incoming and outgoing packages for all residents using the building link app to record all incoming packages then stored them in package room until resident came to pick them up.
- Monitored CCTV video of the 16 different cameras throughout the exterior/interior areas of the building along with parking garage also responded accordingly to any emergency situations or incidents observed and if necessary contact appropriate emergency services.
- Handled resident complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Monitored front desk telephone lines attentively for prompt response to incoming calls while multitasking effectively during busy periods.
- Developed strong relationships with residents through friendly interactions, anticipating their needs and exceeding expectations.
Security Guard
San Francisco Giants
03.2019 - 10.2022
- Role: monitor and manage crowd entering Oracle park venue for days event.(i.e. Baseball Game, Concert, Corporate Events etc.) conduct searches of all bags and individuals entering venue, ensure those who have credentials have them properly displayed and visible, make rounds in designated areas keeping an eye out for any unusual activity and responding to any incidents and if need be contacting additional Law enforcement or emergency services.
Security Manager
Cobb's Comedy Club
09.2014 - 09.2018
- Role: Oversaw security officers and managed administrative duties, including scheduling and performance evaluations, trained new security staff. Developed and improved training methods with a focus on public safety and awareness. Supervised grounds, employee entrances and exits, and door staff on duty.
- Role: Monitored and authorized entrance and departures of vehicles and employees, along with any visitors to the center. circulated through public and common areas in the building and surrounding areas to preserve order and protect property from any threats. Monitored central alarm systems for fire, intrusions, and duress alarms and responded when needed or contacted necessary emergency services
Doorman/ Usher
Cobb's Comedy Club
08.2013 - 09.2014
- Role: greeted guests as they entered venue, escorting them and their party to available seats also letting them know where they could find water station along with restrooms, during shows monitor crowd for any persons causing disruptions such as talking to loudly and disturbing other guests seated around them and or trying to converse with comic on stage, also looking out for anyone trying to record show. other duties included ticket scanning, ID checking, light cleaning and reset of room on double show nights, helping our wait staff if any issues with clubs 2 drink minimum policy or bill discrepancies and if need be ejection of guests who have become a disturbance.
Security Guard
Jewish Community Center of San Francisco
11.2005 - 10.2014
- Role: Monitored and authorized entrance and departures of vehicles and employees, along with any visitors to the center. circulated through public and common areas in the building and surrounding areas to preserve order and protect property from any threats. Monitored central alarm systems for fire, intrusions, and duress alarms and responded when needed or contacted necessary emergency services
Education
High School Diploma -
Mt. Diablo High School
Concord, CA06-1997
Skills
Organizational skills
- Security camera monitoring
- Verbal and written communication
- Patrolling
- Work ethic
- CCTV monitoring
- Incident reporting
- Emergency response
- Reporting skills
- English fluency
- Access control
- Reliability
- Mobile patrols
- Relationship building and management
- Building patrol
- Radio communication
- Team player, but also proven ability to work with little to no supervision
Leadership skills
Team player
Excel
Microsoft Word
Time Management
Oracle
Certification
Guard Card
Timeline
Security Guard/ Front Desk Clerk
Proguard Security Services
01.2024 - Current
Front Desk Clerk/Security
Willis Management Group, Inc.
09.2019 - 12.2023
Security Guard
San Francisco Giants
03.2019 - 10.2022
Security Manager
Cobb's Comedy Club
09.2014 - 09.2018
Doorman/ Usher
Cobb's Comedy Club
08.2013 - 09.2014
Security Guard
Jewish Community Center of San Francisco
11.2005 - 10.2014
High School Diploma -
Mt. Diablo High School