Mike Sullivan
Memphis Grizzlies
Olive Branch,MS
1
Certification
34
Years of experience
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Work History
Manager, Event Services
22 Years 6 Months- Managed staff of 150 event day staff for all FedExForum events.
- Supervised labor costs and departmental expenses to remain in line with budget
- Maintained professional, organized and safe environment for employees and patrons
- Maximized performance by monitoring daily activities and mentoring team members
- Increased customer survey scores to 94.2% for most current season
- Provide follow up on customer issues and complaints
Brand Representative
22 Years 5 Months- Performed merchandising services to variety of big box retailers in sporting goods industry.
- Executed tech sessions to teach employees about various products
- Developed relationships with key store decision makers to provide for seamless project completion
- Completed 100% of assigned projects
- Provided coverage for territories outside of assigned territory
District Manager
1 Year 10 Months- Directed 5 state district of field merchandisers
- Recruited, hired and trained merchandisers in person and in field.
- Increased field merchandiser project completion percentage from 70% to 94%
- Provided auditing and field follow up with store management ensuring that projects were being completed accurately and on time
- Attended regional and national meetings to increase efficiency and to partner with peer groups to install best practices.
Store Manager Trainer
2 Years 7 Months- Managed training store in which new store and district managers were trained
- Increased same store sales from $2.7 million to $3.8 million in annual sales
- Recruited, hired and trained store personnel for customer service, cashier and merchandising roles
- Lead district in shrink percentage
- Selected for traveling team providing coverage and recovery for struggling stores
District Manager
2 Years 7 Months- District Manager for 8 store district in Tennessee and Texas
- Established succession plans for each store in the district
- Performed regular operational audits
- Increased profitability in the district by monitoring costs and budgets
- Focused on shrink issues in underperforming stores
- Partnered with buyers to provide for the proper product mix in each location
- Opened 4 new locations
Store Manager
4 Years 7 Months- Established recruiting, hiring and training practices for a new store opening
- Monitored store staff in the areas of customer service, merchandising
- Partnered with buyers to make sure that store had the proper product lines to maximize business
- Audited bi-weekly Loss Prevention functions as set forth by corporate Loss Prevention department.
Senior Manager, Event Services
1 Year 3 Months- Led cross-functional teams to streamline operational processes and enhance productivity.
- Developed strategic initiatives to improve service delivery and customer satisfaction.
- Mentored junior managers, fostering professional growth and knowledge sharing.
- Implemented performance metrics to track progress and drive continuous improvement efforts.
- Directed events as a Manager on Duty for FedExForum events
- Assisted in development of departmental budgets, and adherence of said budgets
Education
BBA - Marketing
Skills
Business Operations
Product Knowledge
Effective Communicator
Cross-functional teams leadership
Staff Management
Store Merchandising
Promotional Events
Sales
Vendor relationship management
Strategic Planning
Certification
TEAM Coalition Certified Trainer
Successfully Completed NBA Building Relationships for Sales and Service Success
SEATA ADA Certification
Completed years 1 and 2 of IAVM Venue Management School
Timeline
Senior Manager, Event Services
Memphis Grizzlies
07.2025 - CurrentRead More
Brand Representative
FRANKLIN RETAIL SOLUTIONS
05.2004 - CurrentRead More
Manager, Event Services
MEMPHIS GRIZZLIES
04.2004 - CurrentRead More
District Manager
Archway Merchandising Services
06.2002 - 04.2004Read More
Store Manager Trainer
DSW Designer Shoe Warehouse
10.1999 - 05.2002Read More
District Manager
DSW Designer Shoe Warehouse
03.1997 - 10.1999Read More
Store Manager
DSW Designer Shoe Warehouse
08.1992 - 03.1997Read More
University of Georgia
BBA from Marketing
Read More