Mike Tavana
Novi,MI
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
12
12
years of professional experience
Work History
Management Supervisor
Restaurants on the Run
Oakland County , MI
01.2020 - 07.2024
- Resolved customer complaints promptly and professionally.
- Recruited, interviewed and hired qualified applicants for various positions within the restaurant.
- Monitored food supplies, ordered necessary items to maintain adequate stock levels.
- Resolved customer complaints regarding food quality or service issues promptly and courteously.
- Assigned duties and shifts to restaurant staff according to workload requirements.
- Trained new employees on restaurant policies and procedures.
- Inspected dishes before they were served to verify that presentation met quality standards.
- Identified opportunities for process improvements across the organization.
- Identified needs of customers promptly and efficiently.
- Utilized software programs such as Microsoft Excel to analyze data related to imports.
- Created spreadsheets for data analysis purposes using Microsoft Excel.
- Prepared presentations using Microsoft Office programs such as PowerPoint or Excel.
- Updated existing processes using software programs such as Microsoft Office Suite.
Server
Birmingham Country Club
Birmingham, MI
03.2018 - 01.2020
- Provide excellent customer service in a fast pace, but upscale environment
- Operated POS terminals to input orders, split bills and calculate totals
- Managed closing duties, including restocking items and reconciling cash drawer
- Recognizing each client with their last name and making them feel special
- Discussed alternative selections with chef for guests with food allergies or gluten-free requests
- Assisted individuals in selecting meal options, including entrees and desserts and recommended alternative items for those with food allergies and gluten intolerances
- Thorough knowledge of menu items and various preparation methods available for customer request
- Operated POS terminals to input customer orders, swipe credit cards, and process cash payments efficiently
- Managed closing duties, including restocking inventory, closing cash register, managing total tips for other employees.
Shift manager, Server, Bartender
Alfocciono Restaurant
Auburn Hills, MI
06.2017 - 11.2018
- Ran daily reports to assess performance and make proactive adjustments
- Cross-trained in every store role to maximize operational knowledge
- Documented receipts, employee hours and inventory movements
- Educated customers on product and service offerings
- Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
Server
Maggiano’s Little Italy
Troy, MI
08.2012 - 05.2017
- Calculated charges, issued table checks and collected payments from customers
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
Education
High School Diploma -
Oakland University
Rochester, MI01.2009
Oakland Community College
Auburn Hills, MISkills
- PowerPoint
- Attention to detail
- Customer service
- Time-management
- Positive attitude
- Teamwork / Collaboration
- Excel
- Note taking
- Multitasking
- Word
- Sales
- Diplomacy
- Root Cause Analysis
- Financial Management
- Excel proficiency
- Process Improvements
- Data Modeling
Coursescertifications
- Finance
- Accounting
- English
- Valuation
- Negotiations
- Public Speaking
Languages
Persian
Full Professional
Timeline
Management Supervisor
Restaurants on the Run
01.2020 - 07.2024
Server
Birmingham Country Club
03.2018 - 01.2020
Shift manager, Server, Bartender
Alfocciono Restaurant
06.2017 - 11.2018
Server
Maggiano’s Little Italy
08.2012 - 05.2017
High School Diploma -
Oakland University
Oakland Community College
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