Mike Touisithiphonexay
Fort Worth,TX
Summary
Proven track record of enhancing customer satisfaction and streamlining service workflows at Ashton Depot, demonstrating exceptional customer service and strong work ethic. Skilled in hospitality service and efficient in high-pressure environments, I excel in guest engagement and quality control, contributing to significant productivity improvements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Builders Surplus
08.2024 - Current
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as Number pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
- Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
- Achieved timely dispatch of orders using effective time management strategies during the picking process.
Server
Ashton Depot
05.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Cultivated warm relationships with regular customers
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships
- Assisted in training new hires, providing guidance on restaurant standards and best practices
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Construction Worker
CF Drilling
05.2019 - 08.2021
- Maintained clean and organized job sites, contributing to a safe working environment for all employees
- Loaded, unloaded, and moved material to and from storage and production areas
- Worked independently in fast-paced environment while meeting productivity and quality expectations
- Operated heavy machinery efficiently, ensuring timely progress on construction projects while minimizing risk of accidents or damage
- Measured dimensions of finished pieces for conformance to specifications.
Education
Associates Construction Management -
Tarrant County College District
Fort Worth, TXNorth Side High School
Fort Worth, TXSkills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Hospitality service expertise
- Food Running
- Service prioritization
- Sales Techniques
- Quality Control
- Good with hand tools
- Know how to assemble and disassemble
- Forklift trained
- Picking and Packing
- Packaging and Labeling
- Heavy Lifting
- Loading and unloading
- Order Picking
- Warehouse Safety
- Problem-Solving
Certification
- Food handlers
- Tabc license
- Forklift certification
Timeline
Warehouse Worker
Builders Surplus
08.2024 - Current
Server
Ashton Depot
05.2021 - Current
Construction Worker
CF Drilling
05.2019 - 08.2021
Associates Construction Management -
Tarrant County College District
North Side High School