Michael Van De Mark
Keizer,OR
Summary
Successful and driven Customer Service Representative with 4+ years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Technologically savvy and focused with strong background in data management and troubleshooting skills . Effective in developing and optimizing data systems to meet customer needs.
Overview
11
11
years of professional experience
Work History
Customer Service Professional
Regence
09.2023 - Current
- Help large volume of customers every day with positive attitude and focus on customer satisfaction and building customer rapport.
- Maintain and managed customer files and databases.
- Respond to customer calls and emails to answer questions about products and services.
- Assist customers by answering questions and responding to inquiries.
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Update account information to maintain customer records.
- Handle customer inquiries and suggestions courteously and professionally.
- Educate clients about health insurance coverage options, benefits and costs.
- Respond to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Uphold security and confidentiality of documents and data within area of responsibility.
- Answer inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 40+ customers each day
Technical Service Representative
Uphold
07.2022 - 11.2022
- Assisted customers with any fraudulent activities on their account
- Handled account takeovers when customers accounts may have been compromised or hacked
- Outbound calls to customers to verify their identities and assist them in safe and secure recovery of their accounts
- Email correspondence with customers for support requests on their accounts
- Navigated in depth knowledge bases and SOP in order to accurately assist customers.
Customer Service Representative
Commonbond
03.2021 - 06.2022
- Resolved customer issues
- Assisted customers via live chat, email, and phone
- Junior underwriting experience
- Responded to inquiries and issues
- Assisted with refinance loan applications and documents
- Assisted with bug/tech related issues
- Data entry for underwriting projects
Leasing Agent
Real Estate Inc
01.2014 - 10.2016
- Marketed property to local businesses through emails and phone calls
- Property tours and Conducted property showings to highlight inspections features, answer questions and redirect concerns
- Lease oversight to close contracts
- Toured property with prospective tenants and conduction provided wealth of information in regards to its key features
- Performed background, reference and credit etiquette checks as part of screening process of prospective client relations tenants
- Resolved conflicts between tenants in most effective and timely manner possible
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns
- Handled all incoming traffic of prospective tenants through email and phone calls.
Assembler
Walmart
Portland, Oregon
01.2013 - 06.2013
- Closely inspected parts to ensure cleanliness and free of contaminants
- Performed new bike assemblies and proper alignment of wheels to optimize performance
- Serviced, maintained, and repaired bicycles with focus on efficiency, quality, and safety
- Greeted clients and guests professionally and courteously to cultivate and maintain welcoming atmosphere
- Worked on small parts assembly
- Performed quality checks
Education
High school diploma or GED -
Mcnary High School
Keizer, ORSkills
- Property Leasing
- Office Management
- Conflict Management
- Live Chat
- Basic Underwriting
- Technical Support
- Account Management
- Data Entry
- Communication skills
- Outbound/Inbound calls
- Customer rapport
- Conflict Resolution
- Policy Analysis
- Claims Handling
- Policy Servicing
- Medical Terminology
- Computer Literacy
- Product Knowledge
Timeline
Customer Service Professional
Regence
09.2023 - Current
Technical Service Representative
Uphold
07.2022 - 11.2022
Customer Service Representative
Commonbond
03.2021 - 06.2022
Leasing Agent
Real Estate Inc
01.2014 - 10.2016
Assembler
Walmart
01.2013 - 06.2013
High school diploma or GED -
Mcnary High School
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