Mike Woodstock

• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.

• Developed and maintained relationships with key accounts to ensure customer satisfaction.
• Facilitated the purchase of residential mortgage loans.
• Onboarding presentations to new clients via Microsoft Teams
• Knowledge of residential mortgage guidelines
• Ability to multitask and work with all levels of employees from the owner to the loan processor.
• Able to effectively communicate at a high level

REO Specialist

• Managed a pipeline of over 200 properties in all 50 states.
• Responsible for working with vendors to maintain the properties.
• Advertising and promoting the properties in effort to sell them.
• Writing loans for prospective buyers

Wholesale Account Executive

• Originate Non-QM loans for banks, credit unions, and mortgage companies.
• Cold Call to grow new business.
• Nurture existing accounts to gain more loans.
• Constantly educating customers and prospects on our programs and guidelines.

Correspondent Sales Vice President

• Promoted to role working in the secondary mortgage market.
• Recruited banks, credit unions, and mortgage lenders to sell us their Non-QM loans.
• Built a book of business by cold calling, networking, attending trade shows. Utilizing social media and industry publications.
• Authorized signor of wires up to $250,000.00
• Recognized for developing the most new alliances in 2018 & 2019

• Identified and developed new markets for products or services.
• Developed and implemented sales strategies to increase market share.
• Promoted to Sales Manager after 8 months of employment.
• Oversaw a team of up to 15 Sales Reps.
• Preparing weekly and monthly reports for the VP and CEO.
• Interviewing, hiring, and training of new employees.

• Developed and maintained relationships with potential customers to increase loan business.
• Reviewed credit histories, income statements, and other financial information of loan applicants.
• Counseled clients on debt management and repayment plans.
• Cross sold Credit Union products.
• Served as a captain of the 2008 Summer Loan Promo as selected by Managers and VP's of the Credit union

• Developed marketing plans to promote properties for sale, including listing ads in newspapers and websites.
• Advised clients on market trends and local real estate conditions, helping them make informed decisions.
• Coordinated with appraisers, title companies, lenders, home inspectors and other third parties to ensure a successful closing process.
• Negotiated contracts between buyers and sellers to reach agreement on price and terms of sales.
• Maintained accurate records of all transactions from start to finish using specialized software programs.
• Conducted open houses and showings of properties to prospective buyers.
• Answered inquiries from potential buyers regarding features of property listings.
• Assisted clients in obtaining financing options such as mortgages or loans.
• Collaborated with colleagues to develop strategies for attracting new clients.