Mike Yearber
Beebe,AR
Summary
With over 20 years of experience as a dedicated IT Field Service Technician, I possess extensive expertise in on-site hardware and software support. Specializing in servers, desktops, laptops, printers, and networking equipment, I excel in diagnosing complex technical issues, performing installations and upgrades, and delivering exceptional customer service to minimize downtime. My certifications in A+, Dell, and HPE systems validate my ability to resolve critical IT challenges in diverse client environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Service Delivery Manager
Hemmersbach
03.2024 - 12.2024
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated and led internal and external site team meetings.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
Task Coordinator
Hemmersbach
09.2023 - 03.2024
- Entered data, generated reports, and produced tracking documents.
- Gathered and organized materials to support operations.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Field Engineer
Hemmersbach
01.2021 - 01.2023
- Onsite Support for servers, networks, storage, desktops, laptops, and printers across multiple client sites.
- Ensuring 99% uptime through rapid issue resolution.
- Installed and configured servers, routers, switches, printers, adhering to client specifications and industry standards.
- Collaborated with dispatch teams and customers to schedule service calls, delivering timely solutions and high customer satisfaction.
- Troubleshoot software and hardware issues, reducing downtime by 30% through proactive maintenance.
- Conducted field service for enterprise servers, PCs, laptops, and networking equipment.
- Performed installations and maintenance of storage systems, and telecommunications systems, ensuring seamless operations.
- Supported printers and computer systems, delivering hands-on repairs and upgrades to meet client needs.
- Delivered on-site support for enterprise servers, PCs, laptops, storage systems, and networking infrastructure.
- Servicing large IMS environments and depot locations.
- Diagnosed and repaired hardware/software failures, including legacy systems, achieving a 95% first-call resolution rate.
- Installed and configured printers, telecommunications systems, and drives, optimizing performance.
- Provided technical guidance to clients, ensuring smooth adoption of new hardware and software solutions.
System Administrator
LM Windpower
01.2019 - 01.2020
- Conducted field service for enterprise servers, PCs, laptops, and networking equipment at customer sites, using diagnostic tools to resolve issues efficiently.
- Performed installations and maintenance of storage subsystems, drives, and telecommunications systems, ensuring seamless operations.
- Supported printers and computer systems, delivering hands-on repairs and upgrades to meet client needs under tight deadlines.
Client Infrastructure Representative
Unisys Corporation
01.2005 - 01.2019
- Delivered on-site support for enterprise servers, PCs, laptops, storage systems, and networking infrastructure, servicing large IMS environments and depot locations.
- Diagnosed and repaired hardware/software failures, including legacy systems, achieving a 95% first-call resolution rate.
- Installed and configured printers, telecommunications systems, and drives, optimizing performance.
- Provided technical guidance to clients, ensuring smooth adoption of new hardware and software solutions.
Education
Computer Science Studies -
University of Central Arkansas
Conway, AR01.2023
Computer Science Studies - undefined
Northern Michigan University
Marquette, MI01.2023
Skills
- Technical support
- Problem-solving expertise
- Problem-solving expertise
- Field installation and upgrade services
- Client support
- Server support expertise
- Customer support resolution
- Strategic problem-solving
- Oversight of enterprise-level IT environments
Accomplishments
- Resolved 95% of On-Site Issues on First Visit
- Installed and Configured 100+ HP Servers and Networking Systems
- Installed and Configured 100+ Dell Servers and Networking Systems
- Reduced Client Downtime by 30% Through Proactive Maintenance
- Maintained 50+ Client Sites with Zero Service Delays
- Certified in A+, Dell, HPE, and HP Systems for Comprehensive Support
- Supported Legacy Systems in Large IMS Environments
- Trained Technicians in Field Services Best Practices
Certification
- A+ Certification
- HPE Certified Systems Expert
- Dell DCSE
- HP Certified Systems Expert
Timeline
Service Delivery Manager
Hemmersbach
03.2024 - 12.2024
Task Coordinator
Hemmersbach
09.2023 - 03.2024
Field Engineer
Hemmersbach
01.2021 - 01.2023
System Administrator
LM Windpower
01.2019 - 01.2020
Client Infrastructure Representative
Unisys Corporation
01.2005 - 01.2019
Computer Science Studies - undefined
Northern Michigan University
Computer Science Studies -
University of Central Arkansas
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