MIKE ZEPHIR
ORLANDO,UNITED STATES
Summary
I have the ability to collaborate effectively with team members to enhance loading procedures, resulting in improved productivity. Possesses strong communication skills and a keen attention to detail, with a commitment to delivering exceptional customer service and fostering guest satisfaction.
Overview
2025
2025
years of post-secondary education
1
1
Certification
Work History
GAME ATTENDANT
Chuck E.Cheese
ORLANDO, FL
- Assisted guests in navigating arcade games, enhancing their experience and fostering a welcoming atmosphere for families.
- Managed game maintenance and troubleshooting, ensuring minimal downtime and maximizing guest satisfaction.
- Trained new staff on game operations and customer service protocols, contributing to a unified team approach.
CUSTOMER SERVICE CREW
Marco's Pizza
ORLANDO, FL
- Managed order processing and delivery coordination, ensuring timely service and achieving noticeable improvements in order accuracy.
- Provided exceptional customer service, fostering a welcoming environment and enhancing customer satisfaction.
PACKAGE HANDLER
Fedex
ORLANDO, FL
- Maintained accurate inventory records, facilitating swift updates, and preventing discrepancies that could disrupt logistics.
- Monitored package flow metrics, identifying bottlenecks and implementing solutions to achieve noticeable improvements in processing times.
- Worked closely with team members to optimize loading procedures, fostering a supportive environment that led to improved teamwork and productivity. Also operate vehicle machinery
MCO TRAFFIC DIRECTOR
Abm Industries Inc
ORLANDO, FL
- Direct airport traffic flow, ensuring safety and efficiency.
- Resolve customer inquiries and assist with transportation needs.
- Enforce parking regulations, enhancing compliance.
- Maintain smooth operations in terminal and concourse areas.
Education
Olympia High School
ORLANDO, FLSome College (No Degree) - HVAC
Southern Technical College
ORLANDO, FLSkills
- Customer service
- Order processing
- Inventory management
- Traffic coordination
- Team collaboration
- Problem resolution
- Quick learner
- Strong work ethic
- Teamwork
- Problem-solving
Certification
Security Class D Certification
Dates
01/01/22, 12/31/23, 01/01/24, 10/31/24, 10/01/24, 10/31/24, 01/01/XX, 01/01/XX
Activities
No content available for this section
Timeline
GAME ATTENDANT
Chuck E.Cheese
CUSTOMER SERVICE CREW
Marco's Pizza
PACKAGE HANDLER
Fedex
MCO TRAFFIC DIRECTOR
Abm Industries Inc
Olympia High School
Some College (No Degree) - HVAC
Southern Technical College