Mikea Truss
Summary
Dynamic professional with a proven track record in collections processing and patient care, adept at managing accounts and ensuring customer satisfaction. Excelled at Alliance Data by leveraging exceptional skip tracing and interpersonal communication skills. Achieved goals through dedication and a focus on improving customer and patient experiences, demonstrating a strong ability to multitask and maintain a calm demeanor in challenging environments.
Offering solid foundation in customer service and conflict resolution, eager to learn and grow in professional environment. Brings keen understanding of financial processes and ability to handle sensitive information accurately. Ready to use and develop communication and negotiation skills in role.
Overview
2
2
years of professional experience
Work History
Collections Agent
Alliance Data
03.2023 - 09.2024
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Negotiated to collect balance in full.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
Patient Care Technician
Ohiohealth
08.2022 - 01.2023
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
Education
High School Diploma -
Africentric Early College
Columbus, OHSkills
- Payment Arrangement
- Customer service
- Account Management
- Goal orientation
- Internet communication
- Typing skills of 60-70 WPM
- Sales, lead generation, prospecting
- Kronos, outlook, Microsoft word, teams,
- verbal communication skills
- Team driven
Timeline
Collections Agent
Alliance Data
03.2023 - 09.2024
Patient Care Technician
Ohiohealth
08.2022 - 01.2023
High School Diploma -
Africentric Early College