Mikeal Shepard
Crown Lift Trucks
Mound Valley,KS
1
Certification
14
years of professional experience
Dedicated Field Service Technician known for strong problem-solving and teamwork skills. Experienced in preventive maintenance and technical repairs, consistently delivering high-quality service that enhances client satisfaction and operational excellence.
Work History
Field Service Technician
3 Years 2 Months- Diagnosed and resolved equipment malfunctions on-site, ensuring minimal downtime for clients.
- Performed routine maintenance checks on machinery to enhance operational efficiency.
- Collaborated with customers to understand service needs and provide tailored solutions.
- Documented service reports accurately, maintaining compliance with company standards.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Operated hand tools and power equipment according to company safety procedures.
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
Warehouse Associate
4 Years 1 Month- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Conducted regular inventory checks to ensure accuracy and minimize discrepancies.
- Implemented safety protocols, reducing workplace accidents and enhancing team awareness.
- Trained new staff on best practices for equipment use and warehouse procedures.
- Monitored stock levels, initiating reorder requests to maintain optimal inventory flow.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Completed regular cycle counts to maintain accurate inventory records.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Operated equipment while observing standard safety procedures.
- Drove forklifts, pallet jacks and other equipment to move materials.
Warehouse Associate
6 Years 4 Months- Streamlined order picking processes, improving overall workflow efficiency by optimizing layout.
- Coordinated with shipping department to ensure timely dispatch of products to customers.
- Assisted in maintaining cleanliness and organization of warehouse environment for operational effectiveness.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Operated various types of equipment such as forklifts, pallet jacks, or hand trucks safely while moving products throughout the facility.
- Helped train new employees in safe practices and warehouse procedures.
- Managed warehouse operations and verified proper shipment procedures.
- Operated moving truck safely to deliver items to destination without nicks or scratches.
- Operated forklifts and pallet jacks to transport materials efficiently within warehouse.
- Performed vehicle maintenance schedule.
- Verified golfcart and vehicle maintenance completion.
Education
High School Diploma
- Relevant Coursework: weldin g& mechanics
Skills
Problem-solving
Positive attitude
Troubleshooting and repair
Field repairs
Customer service
Preventive Maintenance
Technical troubleshooting
Teamwork and coordination
Inventory management
Valid Driver's license
Power tools operation
Repair and installation
Courteous and professional
Service quality
Equipment inspection
Equipment Repair
Tool management
Work orders
Work order management
MS office
Reading wiring diagrams
Basic welding
Verbal and written communication
Record keeping
Mechanical background
Work order prioritization
Hand tools proficiency
Customer relations
Heavy equipment repair
Fleet maintenance
Welding skills
Certification
Forklift certified through Crown Lift Trucks
Timeline
Field Service Technician
Crown Lift Trucks
04.2023 - CurrentRead More
Warehouse Associate
Coffeyville Resources Nitrogen Fertilizers
03.2019 - 04.2023Read More
Warehouse Associate
S.crow Painting
11.2012 - 03.2019Read More
Labette County High School
High School Diploma
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