Mikee Baclig
Fraud Monitoring Analyst
Sun Valley,NV
Summary
Enthusiastic Fraud Monitoring Analyst eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Fraud Detection and Mitigation. Motivated to learn, grow and excel in Fraud Detection and Fraud Analytics industry.
Overview
8
8
years of professional experience
1
1
Certification
2
2
Languages
Work History
Fraud Monitoring Analyst
Uplift, Inc
06.2021 - Current
- Created multiple SQL queries for suspicious loan monitoring and detection
- Created multiple strategies in detecting potential fraud, resulted in recovering $1.2 million
- Collaborated with Data Science, Fraud Engineering, and DevOps in developing new rulesets to target and block specific fraud rings
- Reviewing fraud trends and discovering different fraud pathways
- Created training materials for Customer Support
- Trained over 40 CS Representatives
- De-escalated cases from the Legal Department, Customer Support, Third Party Collection Services, Debt Buyers, Equifax US and Canada, and multiple travel partners
Jr. Fraud Operations Analyst
06.2020 - 06.2021
- Participated in special projects with Data Science to identify multiple heavy hitting fraud rings
- Developed a parser using Google App Script and Google Sheets to ingest travel agent application emails
- Reducing the manual work up to 85%
- Investigated and responded to disputes received from various clients with robust compelling evidence
- Completed 1000+ cases within a span of 1 year
Customer Support Representative
01.2020 - 06.2020
- Provided support to customers such as, making payments, creating fraud claims, negotiating hardship payments, and creating balance sheets for finance charges clarification
- Coordinated with different travel partners to provide payments for their clients
- Coordinated with the Fraud Operations team when handling false fraud claims
Analytical Chemistry Lab Assistant
Charles River Laboratories
11.2018 - 01.2020
- Responsible for data integrity, data flow, and quality control to expedite the study finalization
- Coordinated with clients on proper disposition or transfer of test article
- Work with the inventory management team to ensure that all deliveries satisfy the assigned purchase orders and report any back-ordered or missing products
- Responsible for formulating control articles, cleaning solutions, and buffers
Cross Utilize Agent
Horizon Air
06.2018 - 11.2018
- Assisted in ticketing issues, including boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information, and answer general inquiries
- Maintained thorough knowledge of policies and processes pertaining to unaccompanied minors, law enforcement officers, hazmat, airfreight acceptance and other regulatory requirements
- Observed safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
Flight Attendant
SkyWest Airlines
St George, Utah
01.2015 - 06.2018
- Verified aircraft and passenger compliance with policies, regulations and safety guidance.
- Answered passenger questions and provided solutions to issues arising during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Bachelor of Science - Physical Therapy
San Juan De Dios Educational Fondation Inc
Pasay, Philippines 05.2001 -
Associate of Arts - Culinary Arts
Philippine Women's University
Manila, Philippines 05.2001 -
Skills
SQL
undefinedCertification
University of Nevada, Reno Extended Studies Data Analyst Career Training Program
Timeline
University of Nevada, Reno Extended Studies Data Analyst Career Training Program
09-2022
Fraud Monitoring Analyst
Uplift, Inc
06.2021 - Current
Jr. Fraud Operations Analyst
06.2020 - 06.2021
Customer Support Representative
01.2020 - 06.2020
Analytical Chemistry Lab Assistant
Charles River Laboratories
11.2018 - 01.2020
Cross Utilize Agent
Horizon Air
06.2018 - 11.2018
Flight Attendant
SkyWest Airlines
01.2015 - 06.2018
Bachelor of Science - Physical Therapy
San Juan De Dios Educational Fondation Inc
05.2001 -
Associate of Arts - Culinary Arts
Philippine Women's University
05.2001 -