Mike Evander Ancheta
IT Technicial Support Engineer
Aparri
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Technical Support Engineer
Al Jaber Engineering WLL
Doha
02.2018 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
Bachelor of Science - Computer Science
Lyceum of Aparri
Aparri, Cagayan, Philippines 06.2013 - 04.2017
Skills
On-Site Technical Support
undefinedTimeline
IT Technical Support Engineer
Al Jaber Engineering WLL
02.2018 - Current
Bachelor of Science - Computer Science
Lyceum of Aparri
06.2013 - 04.2017
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