Mike Evander Ancheta
IT Technicial Support Engineer
Aparri
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
IT Technical Support Engineer
Al Jaber Engineering WLL
Doha
02.2018 - Current
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
Education
Bachelor of Science - Computer Science
Lyceum of Aparri
Aparri, Cagayan, Philippines 06.2013 - 04.2017
Skills
On-Site Technical Support
Software and Hardware Components Support
Application installations
Email account set up
Desktop and laptop installations
Inventory management
Network component installations
Desktop Technical Support
Timeline
IT Technical Support Engineer
Al Jaber Engineering WLL
02.2018 - Current
Bachelor of Science - Computer Science
Lyceum of Aparri
06.2013 - 04.2017