Mikel Gilliam
Buford,GA
Summary
Dynamic professional with extensive experience in Fiber installation at AT&T. Excelled in fiber optic installation.
Developed technical skills in fast-paced, hands-on environment with focus on equipment maintenance and repair. Dedicated to applying practical knowledge in diverse and challenging settings.
Professional with solid grounding in fieldwork, ready to make impact. Possess key skills in equipment maintenance, troubleshooting, and technical diagnostics. Reliable and adaptable with keen ability to work under changing conditions.
Overview
18
18
years of professional experience
Work History
Field Technician, T3
AT&T
11.2020 - Current
- Install Fiber and copper internet as well as landline for residential and commercial clients.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Trained and guided new technicians to equip with skills and knowledge needed to efficiently perform work.
Supervisor of Forensics Dept
Quest Diagnostic Lab
05.2015 - 10.2020
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Forensic Processor II /CV Operator
Quest Diagnostic Lab
10.2006 - 05.2015
- Analyze blood, urine, hair, saliva & stool samples to assist clients with their hiring process.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
Education
High School Diploma -
Georgia State University
Atlanta, GA05-2004
Skills
- Fiber Optic Installation
- Fiber Optic Splicing
- Copper Installation
- Copper Splicing
- Installation of land line telephones
- Workplace safety
- Professional communication
Timeline
Field Technician, T3
AT&T
11.2020 - Current
Supervisor of Forensics Dept
Quest Diagnostic Lab
05.2015 - 10.2020
Forensic Processor II /CV Operator
Quest Diagnostic Lab
10.2006 - 05.2015
High School Diploma -
Georgia State University
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