Mikel Wand
Las Vegas,NV
Summary
Results-driven professional with extensive experience in field operations, technical support, and service management. Proven ability to enhance productivity and drive customer satisfaction through strategic planning and process improvement. Skilled Pest Control Inspector with expertise in identifying and eliminating pests while adhering to safety regulations. Strong communication and problem-solving skills contribute to effective client education and improved satisfaction in pest management solutions.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Technical Specialist (Field Tech Support)
ECOLAB
Las Vegas, Nevada
05.2007 - 05.2025
- Resolved complex customer issues, diminishing service disruptions and enhancing satisfaction.
- Trained regional managers on effective pest elimination strategies to boost operational capacity.
- Conducted root cause analyses on recurring customer issues to improve service quality.
- Identified developmental needs through analysis of support trends to inform training initiatives.
- Compiled and presented performance metrics to senior management for strategic decision-making.
- Led product-focused training sessions with comprehensive supporting documentation.
- Mentored junior team members on troubleshooting methods and best practices to foster skill development.
- Partnered with operations team to swiftly resolve intricate technical problems.
Field Operations Manager
ECOLAB
Chicago, Illinois
- Managed a team of 12 field technicians, driving a 20% productivity increase within one year through targeted coaching.
- Implemented an optimized scheduling system that reduced travel time and achieved significant cost savings.
- Developed safety training programs, resulting in decreased workplace accidents and injuries.
- Maintained up-to-date knowledge of industry standards and regulatory requirements affecting operations.
- Recruited, hired, trained, and evaluated staff members, ensuring alignment with organizational goals.
- Resolved customer complaints regarding products or services delivered by field operations.
- Monitored inventory levels in the field, coordinating timely restocking efforts as needed.
Senior Service Specialist, Pest Division
ECOLAB
- Managed pest operations route for over 100 clients monthly, ensuring efficient service delivery.
- Resolved escalated customer issues promptly, maintaining high satisfaction rates throughout resolution.
- Assisted with product inquiries and service requests to provide swift solutions.
- Documented customer interactions accurately within specialized software systems.
- Fostered positive client relationships by addressing and resolving complaints effectively.
- Maintained up-to-date records of service activities in organization’s database.
- Facilitated communication to enhance overall customer experience during service delivery.
- Optimized operational processes to consistently achieve high service standards.
Education
Some College (No Degree) - Criminal Justice
Southern Illinois University, Carbondale
Carbondale, ILSkills
- Leadership and team management
- Strategic planning and execution
- Technical support and troubleshooting
- Process improvement
- Safety program development
- Cross-functional collaboration
- Time management
- Mentorship skills
- Data analysis
- Technical consulting
Certification
Pest Control Operators License State of Nevada
National Pest Management Association
- Currently enrolled and in pursuit of Accredited Certified Entomologist Program (ACE)
Timeline
Customer Technical Specialist (Field Tech Support)
ECOLAB
05.2007 - 05.2025
Field Operations Manager
ECOLAB
Senior Service Specialist, Pest Division
ECOLAB
Some College (No Degree) - Criminal Justice
Southern Illinois University, Carbondale