Cesar Granados
North Chesterfield,VA
Summary
Aspiring IT professional with a strong drive to learn and grow, seeking a position that will allow utilization of technical skills and experience in automation, coding, security, networking, WiFi, and servers. Currently focusing on completing a CSC in Cyber Security with Python Institute and possessing previous experience in mobile technology and software troubleshooting. Confident in the ability to contribute to the success of any team, with strengths in exceptional organizational and detail-oriented skills, collaboration, and excellent customer service. Proficient in multiple programming languages such as Python, Bash, and SQL, and experienced in installing virtual box, Linux, Kali Linux, Mac OS, and Windows. Additionally, fluency in both English and Spanish facilitates effective communication with diverse stakeholders in multicultural settings.
Overview
6
6
years of professional experience
Work History
Technical Customer Support Specialist (Tech 3)
SimpliSafe
08.2023 - Current
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Troubleshot problems with software, hardware and networking for users.
- Supported customers throughout incident response, management and resolution to deliver expert assistance for technical needs.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Technician
CPR Cell Phone Repair/Computer Troubleshooters
12.2022 - 06.2023
- Tended to machines, troubleshot malfunctions and completed repairs to keep equipment fully functional and well-maintained.
- Tested systems, noting issues and completing preventive maintenance.
- Configured systems according to prescribed software and hardware frameworks
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Triaged Mac and Windows
Sales Associate
T-Mobile
01.2022 - 12.2022
- Developed and maintained relationships with clients, while maximizing sales opportunities and adhering to current promotions and policies
- Daily functions also include working with mobile applications, cloud platforms and numerous kinds of network and software troubleshooting.
- Strong sales ability proved to maintain top 3 performers constantly
- Resolved problems, improved operations and provided exceptional service
- Triaged IOS and Android
Senior Agent
Delmarva Funding
11.2019 - 01.2021
- Addressed client concerns regarding their debts and consolidated accounts
- Managed multiple six figure portfolios consistently bringing in over 300k in revenue for company monthly
- Introduced new sales strategy and coached peers with its effectiveness as consistent top performer
- Prepared and presented contracts and other legal documents to clients
Buying Manager
Buick GMC Mitsubishi
04.2018 - 06.2019
- Administered all operations in buying process while working directly with owner to achieve desired outcome
- Marketed financed and documented all transactions
- Trained subordinates to ensure proper takeover in absence.
- Increased inventory by 20%
Sales Management Trainee
One Main Financial Group
10.2017 - 04.2018
- Developed new staff members, and assisted existing staff members in their career development
- Offered strong customer service skills, keeping customers satisfied and increasing sales by 30% annually
- Worked with departments across company, including marketing and project management, in developing new ideas, initiatives, products, and services
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits
Education
Some College (No Degree) - Cyber Security
Montgomery College
Rockville, MDSome College (No Degree) - Information Technology
Brightpoint
Midlothian, VASkills
- Python, Linux, SQL injection, Kali Linux, Bash, Installing virtual box, Mac OS / Windows,
- Communication skills: building rapport with diverse workforce, effectively communicating with stakeholders in multicultural settings, coaching peers on new sales strategies, developing relationships with staff members and customers
- Problem-solving skills: working with mobile applications, cloud platforms, network and software troubleshooting, developing new ideas and initiatives, resolving customer issues to increase sales
- Strong foundation on networks, wifi, IoT and network security
- Years of managerial experience
- Bilingual
Timeline
Technical Customer Support Specialist (Tech 3)
SimpliSafe
08.2023 - Current
Technician
CPR Cell Phone Repair/Computer Troubleshooters
12.2022 - 06.2023
Sales Associate
T-Mobile
01.2022 - 12.2022
Senior Agent
Delmarva Funding
11.2019 - 01.2021
Buying Manager
Buick GMC Mitsubishi
04.2018 - 06.2019
Sales Management Trainee
One Main Financial Group
10.2017 - 04.2018
Some College (No Degree) - Cyber Security
Montgomery College
Some College (No Degree) - Information Technology
Brightpoint
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