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Mikela Cangonji
Watertown,CT
Summary
I graduated from Columbia College Chicago with a Bachelor's degree in Fashion Merchandising and am currently pursuing my Master's degree in Finance at Quinnipiac University. I have a strong passion for business, particularly within the fashion industry, while remaining open to opportunities across various industries. I am organized, dependable, and experienced in managing multiple priorities while maintaining a positive and professional attitude. My background in customer relationship management has strengthened my communication, problem-solving, and interpersonal skills, allowing me to deliver excellent customer experiences and build lasting relationships. I am motivated to continue expanding my knowledge and professional experience as I work toward advancing my career in business and finance.
Overview
7
7
years of professional experience
5
5
Years of retail experience
3
3
Year of Adminastrative Assistance
2
2
Languages
10
10
Years of Micrsoft Office
Work History
Customer Support Specialist
The Hartford
Hartford, CT
10.2025 - Current
- Resolved customer inquiries through various channels, ensuring timely and accurate support.
- Streamlined ticketing processes, enhancing response times and improving overall customer satisfaction.
- Mentored junior staff on best practices for customer interactions and issue resolution strategies.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Sales Associate
Nordstrom
Norwalk, CT
03.2025 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Temporary Sales Associate
Hermes
Greenwich, CT
11.2024 - 12.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Intern
Grey Lark Showroom
Chicago, IL
2023.06 - 2023.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Administrative Coordinator
Market Accounting
Glen Ellyn, IL
2021.09 - 2022.09
- Gathered financial information, prepared documents, and closed books.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
- Developed and maintained filing systems to enhance document retrieval efficiency.
Boutique Associate
Aritzia
Oak Brook, IL
10.2019 - 12.2021
- Managed inventory levels efficiently, ensuring optimal stock availability for customer demand.
- Worked closely with management to implement effective merchandising strategies that maximized sales opportunities within the store space optimally utilized.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Improved boutique''s visual appeal with regular merchandise displays updates, attracting more customers.
- Maintained a clean and organized store environment, creating a pleasant shopping experience for patrons.
- Handled merchandise returns professionally, maintaining high levels of customer satisfaction.
Education
Bachelor of Arts - Fashion Studies
Columbia College Chicago
Chicago, IL 2022.09 - 2024.05
Skills
- Effective communication skills
- Can work well with others
- Good customer service
- Knowledge of Microsoft Office and Microsoft Excel
- Critical Thinking and Analysis
- Monthly and Annual Journal Entries
- Financial Statements
- Intuit QuickBooks
- Accounts Payable and Receivable
- Multi-tasking strength
- Time management
- Excellent people skills
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Work Preference
Work Type
Full TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Customer Support Specialist
The Hartford
10.2025 - Current
Sales Associate
Nordstrom
03.2025 - 07.2025
Temporary Sales Associate
Hermes
11.2024 - 12.2024
Intern
Grey Lark Showroom
2023.06 - 2023.09
Bachelor of Arts - Fashion Studies
Columbia College Chicago
2022.09 - 2024.05
Administrative Coordinator
Market Accounting
2021.09 - 2022.09
Boutique Associate
Aritzia
10.2019 - 12.2021