Mikela Cangonji
Oxford,CT
Summary
A Bachelor’s degree in Fashion Merchandising. I have a strong passion for the subject of business, particularly in fashion, but open to other opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
6
6
years of professional experience
5
5
Years of retail experience
1
1
Year of Adminastrative Assistance
2
2
Languages
10
10
Years of Micrsoft Office
Work History
Temporary Sales Associate
Hermes
11.2024 - 11.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Intern
Grey Lark Showroom
Chicago, IL
2023.06 - 2023.09
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
Sales Associate
Nordstrom
03.2025 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
Accountant
Market Accounting
Glen Ellyn, IL
2021.09 - 2022.09
- Gathered financial information, prepared documents, and closed books.
- Brought errors to near-zero in reporting, payroll administration and general bookkeeping.
- Handled day-to-day accounting processes to drive financial accuracy.
- Provided journal entries and performed accounting on accrual basis.
Boutique Associate
Aritzia
10.2019 - 12.2021
- Managed inventory levels efficiently, ensuring optimal stock availability for customer demand.
- Worked closely with management to implement effective merchandising strategies that maximized sales opportunities within the store space optimally utilized.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Improved boutique''s visual appeal with regular merchandise displays updates, attracting more customers.
- Maintained a clean and organized store environment, creating a pleasant shopping experience for patrons.
- Handled merchandise returns professionally, maintaining high levels of customer satisfaction.
Education
Bachelor of Arts - Fashion Studies
Columbia College Chicago
Chicago, IL 2022.09 - 2024.05
Skills
- Effective communication skills
- Can work well with others
- Good customer service
- Knowledge of Microsoft Office and Microsoft Excel
- Critical Thinking and Analysis
- Monthly and Annual Journal Entries
- Financial Statements
- Intuit QuickBooks
- Accounts Payable and Receivable
- Multi-tasking strength
- Time management
- Excellent people skills
Languages
English
Native or Bilingual
Albanian
Native or Bilingual
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceFlexible work hoursTimeline
Sales Associate
Nordstrom
03.2025 - Current
Temporary Sales Associate
Hermes
11.2024 - 11.2024
Intern
Grey Lark Showroom
2023.06 - 2023.09
Bachelor of Arts - Fashion Studies
Columbia College Chicago
2022.09 - 2024.05
Accountant
Market Accounting
2021.09 - 2022.09
Boutique Associate
Aritzia
10.2019 - 12.2021
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