Mikela Lofton
Customer-focused and dependable professional with experience supporting guests and staff in fast-paced environments. Skilled in providing exceptional service, managing multiple priorities, maintaining accurate records, and fostering positive relationships with clients and team members. Recognized for strong communication skills, professionalism, and creating welcoming experiences for guests, visitors, and families.
Driven by a deep passion for helping others through the lens of science and medicine, I bring a strong sense of purpose and empathy to every interaction. My background in health sciences and customer service equips me to deliver compassionate, efficient support in both clinical and administrative settings. I aim to apply my scientific foundation to improve patient care and operational efficiency. Seeking opportunities in medical offices, patient care, or administrative roles where my interpersonal and organizational strengths can enhance the overall patient and guest experience.
Work History
Kitchen Management
2 Years 4 Months- Developed thorough leadership skills due to managing my own shifts and ensuring my team and food are adhered to a high standard, with the goal of providing an excellent experience to our guests.
- Led prep back-of-house team, ensuring adherence to Chipotle Food Safety and HACCP standards through timely food checks.
- Trained and mentored kitchen staff on food preparation techniques and menu items.
- Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
Crew Member
1 Year 7 Months- Enhanced communication skills and worked efficiently in fast-paced environment, prioritizing customer needs.
- Cross-trained existing and new hires, promoting operational consistency and fostering positive work environment.
- Delivered exceptional customer service in high-volume environment, ensuring satisfaction and repeat business.
Cashier/Waitress
1 Year 8 Months- Handled cash transactions and provided customer service in a new restaurant, enhancing communication and assistance with customer orders to better understand their needs and preferences.
- Maintained accurate cash drawer through diligent cash handling and reconciliation.
- Assisted in training new cashiers on procedures and customer service standards.
Education
Bachelor of Science - Microbiology
Associate of Arts - Health Sciences
Pathway in Health Sciences
- Dean's List [Spring & Summer 2026]
High School Diploma
Skills
Certification
University of Florida, Gainesville, FL
Certificate for Biotechnician Assistant Credential ID: 71314596
Servsafe Food Protection Manager Certification Apr
2026 - Jan 2031