MIKELA SOGJA
Worcester,MA
Summary
- Strong sense of community building and of creating an environment for young students to freely express themselves.
- Focused on empathy while working with others, and have honest communication and collaborative nature when problem-solving.
- Bilingual in Albanian and English (reading, writing, and speaking).
- Experienced hospital receptionist
- Managing multi-line phone systems,scheduling appointments and handling patient inquiries with professionalism and empathy
- Dedicated to ensuring smooth operations and delivering excellent customer service
Overview
8
8
years of professional experience
Work History
Cashier - Customer Service (Part-Time)
Dunkin' Donuts
05.2021 - Current
- Receive customer orders and process food (e.g., coffee, donuts, sandwiches, etc.), and collect payment by cash, check, credit cards, and mobile payments
- Assist customers by providing information on orders, products, and coffee preferences
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
Hospital Receptionist
Materniteti'Lezhe"
Lezhe, Albania
02.2016 - 03.2017
- Greeted patients and visitors with warmth and professionalism,ensuring a positive first impression of the hospital.
- Managed a multi-line phone system,eefficently routing calls and taking messages as needed.
- Scheduled appointments,surgeries and procedures for patients ,optimizing physician schedules for maximum efficiency.
- Collaborated with medical staff to address patient inquires and concerns , providing compassionate assistance and support.
- Managed incoming and outgoing mail,packages and deliveries'.
Education
High School Diploma -
Shkolla e Mesme e Bashkuar Ishull- Lezhe
09.2016
High School Diploma -
At Shtjefen Kurti Gorre Gjimnaz
06.2014
Skills
- Time Management
- Situational Awareness
- Teamwork
- Problem-Solving
- Communication
- Management
- Writing
- Languages
- Research
- Proficient in Microsoft office suite
- Strong organizational and multitasking abilities
- Attention to detail and accuracy
- Ability to work effectively in a fast-paced environment
Timeline
Cashier - Customer Service (Part-Time)
Dunkin' Donuts
05.2021 - Current
Hospital Receptionist
Materniteti'Lezhe"
02.2016 - 03.2017
High School Diploma -
Shkolla e Mesme e Bashkuar Ishull- Lezhe
High School Diploma -
At Shtjefen Kurti Gorre Gjimnaz