Mikell Martinez
West Hartford,CT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Team Member
Chic-Fil-A
06.2024 - 08.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
Customer Support
Family Business
02.2022 - 06.2022
- Delivered exceptional customer support by troubleshooting reported issues quickly and effectively, enhancing client satisfaction levels.
- Managed a team of customer support representatives, providing ongoing training and development opportunities.
- Trained new employees on help desk procedures, ensuring consistent and high-quality customer support.
- Enhanced customer satisfaction, streamlining communication between product teams and customer support.
- Collaborated with team members to ensure seamless service delivery and consistent customer support.
- Streamlined customer support processes for increased efficiency and improved response times.
- Implemented data-driven strategies to identify areas of improvement in customer support processes.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
Education
No Degree -
New Britain High School
06.2025
Skills
- Friendly, Positive Attitude
- Customer Service
- Problem-Solving
- Teamwork and Collaboration
- Flexible and Adaptable
- Multitasking
- Dependable and Responsible
- Excellent Communication
- Multitasking Abilities
- Attention to Detail
- Positive Attitude
- Collaboration and Teamwork
- Following Instructions
- Flexible Schedule
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Team Member
Chic-Fil-A
06.2024 - 08.2024
Customer Support
Family Business
02.2022 - 06.2022
No Degree -
New Britain High School