Mikell Mckenzie
Apex,NC
Summary
Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Family Dollar
05.2022 - 12.2022
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Manager
Family Dollar
11.2022 - 06.2023
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
Key Holder
Dollar General
06.2023 - Current
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Conducted regular audits of inventory levels to identify discrepancies or potential issues in stock management processes efficiently.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
Prep Chef
Hilton Gardens Inn
06.2019 - 11.2019
- Enhanced kitchen efficiency by streamlining food preparation processes and maintaining a clean workspace.
- Assisted head chef in creating innovative menu items, resulting in increased customer satisfaction and repeat business.
- Assisted with ordering supplies and managing inventory levels, ensuring adequate stock was available for daily operations without excessive waste or spoilage costs incurred.
- Collaborated with other team members to ensure timely completion of meal orders during busy service periods.
- Operated various kitchen equipment safely and effectively, minimizing accidents and downtime.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
Education
Associate of Business Administration -
Vermont Technical College
Randolph Center, VT04.2022
GED -
Propels Academy
202 Copley Ave, Morristown, VT 0566106.2018
Skills
- Business Administration
- Operations Management
- Interpersonal Skills
- Strategic Planning
- Time Management
- Multitasking Abilities
- Problem Solving
- Project Management
Timeline
Key Holder
Dollar General
06.2023 - Current
Manager
Family Dollar
11.2022 - 06.2023
Assistant Manager
Family Dollar
05.2022 - 12.2022
Prep Chef
Hilton Gardens Inn
06.2019 - 11.2019
Associate of Business Administration -
Vermont Technical College
GED -
Propels Academy
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