Summary
Overview
Work History
Education
Skills
Timeline
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Mikell Stephens

Mikell Stephens

Saratoga springs,Utah

Summary

Dental lab technician with 9+ years of experience in crafting precise dental wax models, enhancing workflow efficiency, and resolving production issuss swifly,. Demonstrates strong skills in quality control, problem-solving, and tcam leadership, contributing to improved clicnt satisfaction and scrvice quality. Committed to process improvement andmaintaining high standards in customer service and time management.

Overview

9
9
years of professional experience

Work History

Waxer

Utah Valley Dental Lab
10.2023 - 04.2025
  • Crafted precise dental wax models enhancing fit accuracy, reducing errors, and boosting client satisfaction.
  • Collaborated with technicians to streamline processes, resulting in improved workflow efficiency.
  • Utilized attention to detail to meet tight deadlines, ensuring timely delivery of dental products.
  • Resolved production issues swiftly, minimizing downtime and maintaining consistent output quality.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Improved patient satisfaction with timely diagnosis through excellent communication and collaboration with medical staff.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Diagnostic Waxer

Arrowhead Dental Laboratory
03.2016 - 10.2023
  • Performed waxing services, enhancing client satisfaction through precision and care.
  • Reduced appointment times by optimizing service techniques, boosting client turnover.
  • Developed strong client relationships, fostering repeat business and referrals.
  • Implemented hygiene protocols, ensuring compliance with health standards.
  • Trained new staff, improving team efficiency and service quality.
  • Maintained safe, tidy and organized laboratory environment for accurate test results.
  • Conducted routine quality control checks to ensure accurate test results and maintain laboratory standards.
  • Managed inventory of laboratory supplies, reducing waste and optimizing resource allocation.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Provided exceptional customer service to patients and healthcare providers, fostering strong working relationships.

Education

Dental lab technician -

Ameritech College-Draper
Sandy, utah
12.2015

Skills

  • Quality Control
  • Team Leadership
  • Customer Service
  • Problem Solving
  • Process Improvement
  • Time Management
  • Patience and tolerance
  • Hygiene and cleanliness
  • Continuing education commitment
  • Anatomy and physiology
  • Stress management techniques

Timeline

Waxer

Utah Valley Dental Lab
10.2023 - 04.2025

Diagnostic Waxer

Arrowhead Dental Laboratory
03.2016 - 10.2023

Dental lab technician -

Ameritech College-Draper

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