Mikenha Tondreau
Las Vegas,NV
Summary
Insightful Support Specialist committed to delivering exceptional customer service. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Product Sales Specialist
Calendly
Las Vegas, NV
08.2021 - Current
- Provided technical assistance to customers through phone, email and chat support.
- Monitored customer feedback to ensure high levels of satisfaction and resolved customer complaints promptly and efficiently.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Educated customers about products and services offered by the company.
- Mentored junior team members and managed employee relationships.
Teacher
Creative Kids Learning Academy
Las Vegas, NV
10.2020 - 10.2022
- Created lesson plans and chose supporting materials to promote positive learning experiences.
- Established positive relationships with parents to ensure effective communication regarding student progress and well-being.
- Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Graded projects, exams and assignments to track student progression.
Swim Coach
Water Wings
Las Vegas, Nevada
09.2019 - 10.2020
- Monitored safety of training, individual exercises and equipment usage to avoid sports injuries and damage to facility.
- Offered key information on benefits of healthy eating habits and adequate sleep schedules to boost performance in athletes.
- Cultivated pleasant atmosphere using motivational tactics and enthusiasm embraced by swimmers, families and pool personnel.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Sales Assistant
CHAMPS
Las Vegas, NV
10.2017 - 10.2019
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Drove substantial sales through suggestive selling and by promoting add-on purchases.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Developed key customer relationships to increase sales.
Education
Associate of Science -
College of Southern Nevada
Las Vegas, NVSkills
- Sales Development
- Certified Interviewer
- Communication Skills
- High-Energy Attitude
- Team Development
- Conflict Resolution
Languages
Spanish
Professional
References
References available upon request.
Timeline
Product Sales Specialist
Calendly
08.2021 - Current
Teacher
Creative Kids Learning Academy
10.2020 - 10.2022
Swim Coach
Water Wings
09.2019 - 10.2020
Sales Assistant
CHAMPS
10.2017 - 10.2019
Associate of Science -
College of Southern Nevada
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