Mikenna Avery
Hanover,PA
Summary
I aspire to earn a degree in Behavior Analysis, building on a lifelong exposure to licensed behavioral health counseling. With a deep-rooted understanding of individuals and psychology, I started my academic journey at John Jay College of Criminal Justice in the Fall of 2023, and now plan to transfer to Salem State University. At Salem State, I aim to complete a BS and MS in Forensic Psychology through a five-year accelerated program, followed by a Ph.D. My ultimate goal is to join the FBI's Behavioral Analysis Unit, where I can apply my skills to locate, track, and understand the psychology of murderers. This career path will allow me to bring justice to victims and ensure their stories are not forgotten, making a positive impact on the world around me.
Overview
3
3
years of professional experience
Work History
Sale’s Support
Bath And Body Works
Gettysburg, PA
02.2024 - Current
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Maintained strong communication with supervisors regarding stock levels, upcoming promotions, and potential display changes.
- Increased sales by effectively communicating product benefits.
- Used POS system to enter orders, process payments and issue receipts.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Designed, filled, and arranged eye-catching product floorsets to increase sales.
- Maintained knowledge of current promotions and product features.
- Demonstrated products to customers to illustrate features, advantages and benefits.
Brand Ambassador
American Eagle
Gettysburg, PA
06.2022 - 12.2022
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Identified key high-traffic, consumer-centric locations and built rapport with prospective customers and vendors.
- Maintained knowledge of current promotions and product features.
- Assisted customers with product selection based on individual needs and preferences.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
Sale's Associate
Kohl's
Hanover, PA
11.2021 - 01.2022
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped process Amazon returns for customers.
- Aided in price changes in order to make sure customers were getting the best deals and the store had accurate numbers on the sales floor.
Ice Cream Scooper
Bruster's Ice Cream
Hanover, PA
06.2021 - 11.2021
- Greeted incoming customers and provided reliable, friendly customer service.
- Carried out cash and card transactions quickly and thoughtfully.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Operated cash register, taking payments and issuing customer receipts.
- Provided details on seasonal flavor availability, ice cream source, allergens, and specials.
- Offered samples of new ice cream flavors to customers.
- Completed milkshakes and ice cream desserts for customers.
Education
No Degree - Forensic Psychology
John Jay College of Criminal Justice
New York, NYHigh School Diploma -
Hanover Senior High School
Hanover, PA06.2023
Skills
- Empathy
- Critical Thinking
- Computer Proficiency
- Leadership Experience
- Communication Skills
- Organizational Know-How
- People Skills
- Collaboration Talent
- Problem-Solving Abilities
Accomplishments
- Heat It To Beat It Cancer Walk and Virtual Participation
- Relay for Life Cancer Walk
- Church Acolyte and Scripture Reader
- Penn State PULSE Program
- PA AHEC SEARCH Academy Program
- Miss Hanover Abigail Bachman Community Service Award
- Optimist Club of York County 2023 Photography Contest First Place Award
- The Exchange Club of Hanover April Youth of the Month
- Featured in the The Hanover Art Guild (2 Pieces)
- Junior Achievement BizTown and Summit Volunteer
Languages
English
Native or Bilingual
Timeline
Sale’s Support
Bath And Body Works
02.2024 - Current
Brand Ambassador
American Eagle
06.2022 - 12.2022
Sale's Associate
Kohl's
11.2021 - 01.2022
Ice Cream Scooper
Bruster's Ice Cream
06.2021 - 11.2021
No Degree - Forensic Psychology
John Jay College of Criminal Justice
High School Diploma -
Hanover Senior High School