Mikenzy Grace Fergus
Ogden
Summary
Dedicated and compassionate professional with a strong background in customer service, psychology, and behavioral therapy. Proven ability to work effectively with diverse populations, including children and individuals with developmental and psychological challenges. Highly motivated, detail-oriented, and skilled at fostering positive relationships and achieving team goals. CPR certified and experienced in Applied Behavior Analysis (ABA) therapy. Excels in communication skills and offers strong interpersonal skills and a passion for customer service. Well-suited to thrive in a busy and dynamic environment. Brings the ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to utilize and enhance communication and multitasking skills in any role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess, Busser, and Server
Tokyo Station
04.2017 - Current
- Delivered top-tier customer service in a high-energy dining environment
- Managed multiple roles, ensuring seamless operations and a positive dining experience for guests
- Consistently recognized by management and customers for professionalism and reliability
Registered Behavior Technician (RBT)
ABS Kids
02.2023 - 09.2023
- Provided high-quality ABA therapy to children (ages3-14) with Autism Spectrum Disorder, enhancing their social, communication, and behavioral skills
- Collaborated with families and Board Certified Behavior Analysts (BCBAs) to implement personalized treatment plans
- Achieved measurable progress with clients through consistent tracking and adaptation of therapy techniques
ABA Technician
Utah Behavioral Services
06.2022 - 09.2022
- Supported children (ages2-19) with Autism, ADHD, and ADD by implementing evidence-based interventions to improve daily functioning
- Gained hands-on experience in psychological and behavioral therapy settings
- Enhanced organizational and communication skills by documenting progress and coordinating with supervisors
Barista
Starbucks
02.2020 - 02.2021
- Excelled in customer service by creating personalized experiences for guests in a fast-paced environment
- Maintained operational efficiency through multitasking, teamwork, and attention to detail
- Built strong relationships with both customers and team members, contributing to a positive work culture
Education
Bachelor’s Degrees - Psychology and Communications
Weber State University
12.2024
International Baccalaureate (IB) Programme Graduate - undefined
Ogden High School
05.2020
undefined
St. Joseph’s Catholic School
05.2018
Skills
- Applied Behavior Analysis (ABA) therapy expertise
- CPR Certified and RBT trained
- Exceptional interpersonal and communication skills, both written and verbal, honed through academic and professional experience
- Highly organized and detail-oriented with strong problem-solving abilities, effective multitasking, and task prioritization
- Adept at working with children and individuals with developmental and psychological challenges
- Proficient in teamwork, collaboration, adaptability, and building strong client relationships
- Expertise in customer service and guest engagement, conflict resolution, and complaint handling
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- Utah Driver's License
- Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.
- Food Handler's Permit/Certification – Utah Department of Health.
Timeline
Registered Behavior Technician (RBT)
ABS Kids
02.2023 - 09.2023
ABA Technician
Utah Behavioral Services
06.2022 - 09.2022
Barista
Starbucks
02.2020 - 02.2021
Hostess, Busser, and Server
Tokyo Station
04.2017 - Current
International Baccalaureate (IB) Programme Graduate - undefined
Ogden High School
undefined
St. Joseph’s Catholic School
Bachelor’s Degrees - Psychology and Communications
Weber State University
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