MIKERDIE JOSEPH
FL
Summary
Customer Service Professional with 3+ years of experience providing timely, accurate, and empathetic support through email, chat, and phone. Skilled in resolving inquiries, account management, product information, and event support while maintaining high accuracy and professionalism. Known for strong problem-solving, active listening, and conflict resolution skills, with a proven ability to build trust, strengthen customer relationships, and drive brand loyalty in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CUSTOMER SERVICE REPRESENTATIVE
LanguageLine Solutions
03.2022 - 01.2025
- Provide timely and empathetic support through email, chat, and phone for order, account, and product inquiries.
- Resolve customer issues accurately and efficiently while maintaining professionalism and brand standards.
- Troubleshoot order and account problems and escalate complex cases to the right teams.
Document and categorize all interactions in the support system for accurate tracking. - Collaborate with internal teams to improve processes and enhance customer satisfaction.
CUSTOMER SERVICE ASSOCIATE
Amazon
12.2020 - 03.2022
- Handled end-to-end customer interactions including inquiries, troubleshooting, resolving issues, and ensuring positive outcomes.
- Conducted needs assessments to understand customer concerns, evaluate solutions, and recommend appropriate services or resources.
- Shared case details and escalations with internal teams to ensure accurate resolution and seamless handoffs.
- Used CRM and internal tools to track activities, document customer data, and maintain accurate records.
- Represented the company positively while building trust and delivering professional customer support.
SHIFT MANAGER
Burger king
08.2019 - 01.2021
- Provided frontline customer service by handling inquiries, resolving complaints, and processing transactions in a fast-paced setting.
- Communicated effectively with diverse customers while adhering to strict policies, compliance standards, and safety regulations.
- Strengthened problem-solving, active listening, and conflict resolution skills through daily customer interactions.
Education
BACHELOR OF BUSINESS ADMINISTRATION - undefined
Indian River State College
01.2025
ASSOCIATE OF ARTS - BUSINESS
Miami Dade College
05.2023
Skills
Written and Verbal Communication
Customer Support & Relationship Management
Problem Solving and Critical Thinking
Multitasking and Ticket Management
Customer Support (Phone, Email, Chat)
Call Center and Help Desk Experience, customer service experience
Certification
- Life & Health License
- Property & Casualty License
LANGUAGES
Haitian Creole, French.
Timeline
CUSTOMER SERVICE REPRESENTATIVE
LanguageLine Solutions
03.2022 - 01.2025
CUSTOMER SERVICE ASSOCIATE
Amazon
12.2020 - 03.2022
SHIFT MANAGER
Burger king
08.2019 - 01.2021
BACHELOR OF BUSINESS ADMINISTRATION - undefined
Indian River State College
ASSOCIATE OF ARTS - BUSINESS
Miami Dade College
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