Mikesha Campbell
Tampa
Summary
Customer-focused hospitality and administrative professional with 10+ years of customer service experience and 4+ years in hospitality operations. Experienced in front desk operations, night audit, accounting support, guest relations, and team supervision. Strong ability to multitask in fast-paced environments while maintaining professionalism, organization, and exceptional guest experiences. Recognized for strong communication skills, reliability, teamwork, and willingness to cross-train across departments.
Overview
11
11
years of professional experience
Work History
Lead Supervisor
Hotel Flor Tampa
Tampa, Florida
03.2024 - Current
- Support front desk operations and assist with daily supervision of guest service staff.
- Handle guest complaints, service recovery, and special requests with professionalism.
- Conduct solo management shifts and ensure smooth front desk operations.
- Coordinate staff lunch breaks and assist with scheduling coverage.
- Work closely with the Front Office Manager on employee training and team meetings.
- Assist with standard Guest Service Agent duties, including guest check-ins and reservations.
Night Auditor / Front Desk Agent / Accounting Clerk
Hotel Alba Tampa
Tampa, Florida
09.2021 - 03.2024
- Accounting Clerk (September 2022 – March 2024)
- Assisted the Assistant Director of Finance with daily accounting operations.
- Managed accounts payable and accounts receivable tasks, including invoices and statements.
- Processed group billing, reconciled payments, and maintained house accounts.
- Ensured deposits and incoming group payments were accurately recorded and balanced.
- Assisted with financial reporting and administrative accounting support.
- Front Desk Agent / Guest Service Agent (April 2022 – September 2022)
- Managed guest check-ins, check-outs, reservations, and guest requests.
- Maintained strong multitasking skills in a high-volume hospitality environment.
- Assisted multiple departments when staffing support was needed.
- Maintained up-to-date group resumes and front desk communication logs.
- Night Auditor (September 2021 – April 2022)
- Balanced and audited hotel revenue across all departments and sales outlets.
- Closed house accounts and completed nightly audit procedures.
- Generated and distributed daily financial reports to hotel leadership and management.
Team Member / Customer Service Associate
Whole Foods Market
West Palm Beach, FL | Atlanta, GA | Tampa, FL
12.2014 - 03.2020
- Delivered excellent customer service in fast-paced retail environments.
- Assisted customers with purchases, POS transactions, and product information.
- Supported multiple departments, including coffee service, floral arrangements, and produce.
- Helped open two new store locations, contributing to operational setup and customer readiness.
- Maintained organized, clean workspaces and ensured efficient daily operations.
Education
High School Diploma -
Palm Beach Gardens High School
05-2015
Skills
- Customer Service & Guest Relations
- Front Desk Operations
- Night Audit Procedures
- Accounting Support (AP/AR)
- Group Billing & Invoicing
- Cash Handling & POS Systems
- Team Leadership & Staff Support
- Problem Solving & Conflict Resolution
- Multitasking & Time Management
- Organizational & Administrative Skills
- Hospitality Operations
- Cross-Department Collaboration
- Training & Staff Development
- Microsoft Office & General Computer Skills
Additional Qualifications
- 10+ Years Customer Service Experience
- 4+ Years Hospitality Experience
- Night Audit Experience
- Accounts Payable & Accounts Receivable Knowledge
- Familiar with POS Systems
- Strong Work Ethic & Team Collaboration
- Tech-Savvy & Quick Learner
- Excellent Communication Skills
- Strong Organizational & Note-Taking Skills
- Cross-Training Experience Across Departments
- Professional & Charismatic Personality
Timeline
Lead Supervisor
Hotel Flor Tampa
03.2024 - Current
Night Auditor / Front Desk Agent / Accounting Clerk
Hotel Alba Tampa
09.2021 - 03.2024
Team Member / Customer Service Associate
Whole Foods Market
12.2014 - 03.2020
High School Diploma -
Palm Beach Gardens High School