Michael Fragnito
Raleigh,NC
Summary
Dynamic Information Systems Technician with the United States Navy, adept at optimizing network performance and enhancing cybersecurity protocols. Proven problem-solver skilled in troubleshooting and system diagnostics, leading and Training Sailors. Committed to continuous improvement and effective IT asset management, ensuring seamless operations and robust data integrity.
Brings understanding of network systems and cybersecurity principles, with ability to rapidly acquire new technical skills. Ready to use and develop troubleshooting and system maintenance skills as a Information System Technician role.
Adaptable and analytical with passion for technology and problem-solving. Possesses foundational understanding of network infrastructure and cybersecurity principles, coupled with hands-on skills in troubleshooting and system maintenance. Aims to enhance operational efficiency and ensure seamless IT support. Subject Matter
Seasoned Subject Matter Expert with Four years background in Information Technology. Designated by Fleet Admirals. Progressive experience marked by continuous contributions above and beyond requirements.
Overview
3
3
years of professional experience
Work History
Information Systems Technician
United States Navy, USN
11.2022 - 05.2026
- Installed and configured hardware and software for communication systems.
- Diagnosed and resolved network connectivity issues across multiple platforms.
- Conducted system backups and recovery procedures to ensure data integrity.
- Monitored system performance, identifying areas for improvement and optimization.
- Provided technical support and training to personnel on information systems usage.
- Developed documentation for troubleshooting procedures and system configurations.
- Ensured compliance with cybersecurity protocols to protect sensitive information.
- Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for endusers.
- Streamlined helpdesk processes, enhancing end-user satisfaction rates while reducing response times for support requests.
- Fostered a culture of continuous improvement within the IT department through ongoing evaluation of workflows, procedures, and technology utilization.
- Installed, modified, and repaired software and hardware to resolve technical issues.
- Managed the deployment of critical software updates, ensuring minimal disruption to daily operations.
- Optimized network efficiency by monitoring system performance and proactively addressing potential issues.
- Compiled and accurately entered data for each customer encounter to record in system.
- Increased employee productivity with thorough training on new software tools and processes.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Developed and maintained thorough knowledge of company departments and compliance programs.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Facilitated smooth communication between departments by maintaining a reliable email server environment.
- Used ticketing systems to manage and process support actions and requests.
- Identified and solved technical issues using variety of diagnostic tools and tactics.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Performed tests of functionality, security, and performance of different workstations and devices.
- Improved system performance by implementing and maintaining network infrastructure updates.
- Reduced downtime during system upgrades by successfully planning and executing seamless migrations.
- Analyzed network traffic and performance metrics to optimize system performance.
- Diagnosed and resolved hardware and software issues.
- Installed and configured network printers and other peripheral devices.
- Performed network security design and integration duties.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Implemented and maintained virtual private networks.
- Planned and implemented upgrades to system hardware and software.
Education
High School Diploma -
Casa Roble Highschool
Roseville, CANo Degree - Infotmation Systems
United States Naval A School
Pensacola, FLSkills
- Network configuration
- System diagnostics
- Troubleshooting skills
- IT asset management
- Systems administration
- Network administration
- Server management
- Cybersecurity protocols
- Information security
- Problem-solving
- Time management
- Quick learner
Timeline
Information Systems Technician
United States Navy, USN
11.2022 - 05.2026
High School Diploma -
Casa Roble Highschool
No Degree - Infotmation Systems
United States Naval A School