Mikeyah Holmes
Asurion Insurance
Houston,TX
11
years of professional experience
Dynamic individual with hands-on experience in data proccesing, sales, and customer service. I have a talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Work History
Claims Processor
4 Years 2 Months- Processed insurance claims using claim management systems, ensuring accurate documentation and policy compliance.
- Reviewed claim details, verified supporting evidence, and determined eligibility based on coverage guidelines.
- Communicated with customers to collect missing information and resolve claim discrepancies.
- Identified fraudulent indicators and escalated suspicious claims for further investigation.
Remote Sales Associate
3 Years 6 Months- Resolved billing, activation, and account questions using CRM and POS systems.
- Processed sales transactions accurately while safeguarding sensitive customer information.
- Identified service opportunities through needs assessment and tailored product recommendations.
- Processed account changes, upgrades, and activations with accuracy in retail systems.
- Resolved billing, service, and device issues while maintaining strong customer satisfaction.
- Trained new associates on sales processes, customer service standards, and system navigation.
Document Processor
3 Years 8 Months- Processed dealer contracts and title documents using imaging systems and workflow queues.
- Verified document completeness, accuracy, and compliance before submission to lenders and internal teams.
- Resolved missing or inconsistent paperwork by coordinating with dealers and finance partners.
- Indexed, scanned, and routed high-volume files to support timely funding and contract processing.
- Audited incoming documents for signatures, dates, and required disclosures to reduce exceptions.
Education
Skills
Customer service experience
Remote experience
Sales experience
Claims experience
Computer skills
Friendly
positive attitude
Problem-solving
Data entry
Timeline
Claims Processor
Asurion Insurance
07.2022 - 09.2026Read More
Remote Sales Associate
AT&T Mobility
01.2019 - 07.2022Read More
Document Processor
Dealertrack
05.2015 - 01.2019Read More
Northwest College
Read More