MIKHAIL DELVILLAR
Derry
Summary
Dynamic professional with a commitment to exceptional customer service skills. Bilingual in English and Spanish, fosters positive guest relations while leveraging technology for efficient assistance. Experience in training new hires to uphold service excellence and contribute to sales growth.
Overview
3
3
years of professional experience
Work History
PT Sales Associate
Footlocker
Manchester
09.2024 - 06.2025
- Assisted customers with product selection and provided personalized recommendations.
- Managed cash register operations, ensuring accurate transactions and customer service.
- Educated customers on promotions and loyalty programs, fostering greater engagement and participation.
- Resolved customer inquiries and concerns promptly to ensure satisfaction.
- Organized merchandise displays, improving visual appeal and accessibility for customers.
- Processed returns and exchanges following company policies and procedures.
- Collaborated with team members to ensure optimal inventory levels and timely stock replenishment.
- Worked with fellow sales team members to achieve group targets.
- Used technology resources to assist customers in locating and selecting items.
Cashier
Market Basket
Londonderry
10.2022 - 06.2024
- Operated cash register accurately and efficiently, processing various payment methods to ensure smooth transactions.
- Process customer transactions efficiently at the register.
- Maintain accurate cash drawer throughout shifts.
- Answered customer inquiries and directed them to accurate product locations, enhancing their shopping experience.
- Cultivated positive guest relations through effective information management and service coordination.
- Assisted management with various tasks to ensure operations ran smoothly.
Education
High School Diploma -
Pinkerton Academy
Derry, NH05-2024
Skills
- Point of sale
- Customer service excellence
- Product knowledge
- Issue resolution
- Social media proficiency
- Google Suite and Microsoft Office
- Multitasking abilities
- Interactive communication skills
- Communication skills
- Relationship management
- Professional courtesy
References
- Jean Castellos, Manager - Footlocker, (978) 305-7005
- Jenilca Sanchez, Manager - Footlocker, 978-764-6867
- Dylan Torres, Personal Reference, (603) 820-3602
Languages
Spanish, Bilingual
Pronouns
he/him
Timeline
PT Sales Associate
Footlocker
09.2024 - 06.2025
Cashier
Market Basket
10.2022 - 06.2024
High School Diploma -
Pinkerton Academy