Mikhail Mayer

Continued supporting Takeda through AssistRx, transitioning into a Program Manager role with increased responsibility for program oversight, operational leadership, and strategic execution. Collaborating with Directors to drive patient solutions, strengthen team organization, and ensure day-to-day program excellence.

• Analyzed program metrics to identify areas for improvement and drive process enhancements.
• Managed vendor relationships and resource allocation to optimize program delivery.
• Supervised administrative and daily program operations while ensuring compliance with policies and regulations.
• Spearheaded innovative problem-solving efforts to address operational challenges and implement effective solutions.

Supported enterprise patient services and access operations for rare disease programs spanning 13 therapies across five disease states, partnering with internal teams and external stakeholders to ensure timely patient access and continuity of care.

• Managed and reconciled patient cases across enterprise systems, ensuring timely resolution, accurate documentation, and compliance.
• Developed referral tracking, disposition reports, and performance dashboards to support leadership visibility and process improvement.
• Managed high-volume patient referrals and enrollment workflows, coordinating documentation and follow-up to support timely treatment access.

Led frontline healthcare operations within a high-volume retail pharmacy environment, managing teams, patient interactions, and workflows in collaboration with pharmacists and external providers.

• Oversaw daily operations supporting for regional directors, coordination for the staff, ensured patient expectation, and store operations.
• Promoted into leadership roles while completing college, demonstrating strong ownership, operational discipline, and patient centric execution.

Supported prescription processing, insurance coordination, and medication dispensing while communicating with provider offices and payers to resolve access barriers. Managed inventory levels to ensure accurate, compliant, and efficient pharmacy operations.

• Supervised six pharmacy technicians and coordinated day-to-day assignments.