Mikhaila Meinkow
Frankfort
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Dispatcher
College of DuPage Police Department
Glen Ellyn, IL
04.2025 - Current
- Coordinated emergency response efforts, ensuring timely dispatch of police units to incidents.
- Monitored radio communications, relaying critical information between officers and command staff.
- Developed training materials for new student workers, enhancing onboarding processes and operational knowledge.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Student Community Service Officer
College of DuPage Police Department
Glen Ellyn, IL
12.2023 - 04.2025
- Monitored campus activities to ensure compliance with safety regulations and policies.
- Provided support during emergency response situations, ensuring effective communication among teams.
- Trained new officers on community engagement strategies and departmental protocols.
- Promoted positive community relations by attending various events as a representative of the police department.
Crew Member
Nancys Pizza
Frankfort, IL
06.2023 - 08.2024
- Handled customer orders in a timely manner, ensuring accuracy of order.
- Followed specific methods for food preparation and proper portioning.
- Communicated with customer to provide menu offering details and assist with decision-making.
Student Worker
College of DuPage Police Department
Glen Ellyn, IL
09.2023 - 12.2023
- Assisted students and staff with inquiries, ensuring efficient front desk operations.
- Developed streamlined processes for handling student requests, improving overall service efficiency.
- Managed sensitive information with discretion, ensuring student privacy and data security.
Employee
Sodexo Remote Sites
Glen Ellyn, IL
09.2022 - 09.2023
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Crew Member
Wendy's
New Lenox, IL
08.2021 - 10.2022
- Upheld high standards of productivity and quality in operations.
- Presented orders to guests within anticipated service times.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
Education
Bachelor of Arts - Secondary English Language Arts Education
Elmhurst University
Elmhurst, IL05-2027
Associate of Arts -
College of DuPage
Glen Ellyn, IL05-2025
Associate of Applied Science - American Sign Language
College of DuPage
Glen Ellyn, IL05-2025
High School Diploma -
Lincoln Way East
Frankfort, IL05-2022
Skills
- American Sign Language
- Community outreach
- Attention to detail
- Customer service
- Conflict resolution
- Crisis management
- Decision-making
- Critical thinking
- Customer relations
Certification
American Sign Language Certificate, College of DuPage, May 2023
American Sign Language Interpreting Certificate, College of DuPage, May 2025
Languages
English
Native/ Bilingual
American Sign Language
Professional
Timeline
Dispatcher
College of DuPage Police Department
04.2025 - Current
Student Community Service Officer
College of DuPage Police Department
12.2023 - 04.2025
Student Worker
College of DuPage Police Department
09.2023 - 12.2023
Crew Member
Nancys Pizza
06.2023 - 08.2024
Employee
Sodexo Remote Sites
09.2022 - 09.2023
Crew Member
Wendy's
08.2021 - 10.2022
Bachelor of Arts - Secondary English Language Arts Education
Elmhurst University
Associate of Arts -
College of DuPage
Associate of Applied Science - American Sign Language
College of DuPage
High School Diploma -
Lincoln Way East