Mikhala Jones
Hackensack,NJ
Summary
Professional with strong experience and readiness for hospitality role. Skilled in providing exceptional guest services, problem-solving, and managing requests to enhance guest satisfaction. Known for effective collaboration with team members to achieve outstanding results and adapt to changing needs. Expertise in communication, organization, and personalized service, ensuring seamless and positive experience for all guests. Very professional healthcare provider with strong expertise in patient care and support. Skilled in assisting medical staff, managing patient needs, and maintaining healthcare standards. Known for effective teamwork, adaptability, and reliability in fast-paced environments. Proficient in vital signs monitoring, patient mobility assistance, and medical documentation.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Quest Diagnostics
Paramus, NJ
06.2023 - 06.2025
- Collected blood samples using venipuncture and capillary techniques, ensuring patient comfort and safety.
- Maintained accurate records of patient information and test results in electronic health record systems.
- Assisted in training new staff on phlebotomy procedures and best practices, enhancing team efficiency.
- Adhered to infection control protocols to maintain a sterile environment during blood collection processes.
- Collaborated with medical staff to schedule patient appointments and manage workflow in the laboratory setting.
- Monitored inventory levels of phlebotomy supplies, coordinating restocking efforts to prevent shortages.
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
Patient Care Technician
LabCorp
Teaneck, NJ
06.2021 - 06.2023
- Assisted in collecting and processing patient samples ensuring adherence to safety protocols.
- Monitored patient vital signs, documenting changes to inform healthcare team promptly.
- Supported laboratory staff by preparing equipment and maintaining cleanliness standards in work areas.
- Collaborated with team members to facilitate efficient patient flow and minimize wait times.
- Maintained accurate records of patient interactions and sample management for regulatory compliance.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
Receptionists
LabCorp
Lyndhurst, NJ
01.2020 - 06.2021
- Managed multi-line phone system to efficiently direct calls and address inquiries.
- Coordinated appointment scheduling, ensuring optimal use of office resources and staff time.
- Maintained accurate patient records using electronic health record (EHR) systems.
- Assisted in onboarding new staff by providing orientation on operational procedures.
Sales Associate
Home Depot
Hackensack, NJ
06.2019 - 04.2020
- Delivered exceptional customer service, resolving inquiries and enhancing overall shopping experience.
- Managed inventory levels, ensuring timely restocking and minimizing stock discrepancies.
- Implemented promotional displays, driving increased foot traffic and boosting sales.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Education
Phlebotomy/Patient Care
Branford Institute
Paterson, NJ08.2021
High School Diploma -
Hackensack High School
Hackensack, NJ06.2019
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Paperwork processing
- Organization skills
- Telephone skills
- Customer/Client relations
- Professional demeanor
- Performance improvement
- Hospitality
- Proactive attitude
- Highly adaptable
- Detail-oriented approach
- Polite telephone etiquette
- Effective decision making
- Advanced time management
Timeline
Phlebotomist
Quest Diagnostics
06.2023 - 06.2025
Patient Care Technician
LabCorp
06.2021 - 06.2023
Receptionists
LabCorp
01.2020 - 06.2021
Sales Associate
Home Depot
06.2019 - 04.2020
Phlebotomy/Patient Care
Branford Institute
High School Diploma -
Hackensack High School