Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
EDUCATION AND TRAINING
Generic

MIKI AGATHA YAMADA

Kapolei

Summary

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Looking for leadership and training opportunity to improve itself and grow with the company.

Overview

10
10
years of professional experience

Work History

Entertainment Activities

Aulani Disney Resort & Spa
09.2017 - Current
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Resolved customer complaints with empathy, resulting in increased loyalty and positive feedback.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Applying Aulani's Five Keys in and program operations.
  • Helping leads to build efficient way of training team members for the daily success.
  • Boosted team morale by consistently recognizing colleagues' contributions and achievements.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded proactively and positively to rapid change.

Customer Service General Care

T-mobile
06.2015 - 07.2015
  • Handling calls for Billing, Sales, and Activation of devices and Technical Support.
  • Updates and maintain customer's database.
  • Assist customers in making cost effective and correct use of a product.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Passionate about learning and committed to continual improvement.

Education

Bachelor of Science - Computer Science

AMA Computer College
Manila Philippines
04-2012

Languages

De La Salle University
Manila Philippines

Skills

  • Active listening skills
  • Courteous demeanor
  • Energetic work attitude
  • Adaptive team player
  • Strong organizational skills
  • Flexible at multi tasking
  • Good time management
  • Computer proficiency
  • Creative problem solving
  • Friendly, positive attitude

Accomplishments

  • Customer Assistance
  • Calmed and rapidly resolved guests conflicts to develop positive outcomes.
  • Sales
  • Greeted customers upon entrance and handled all credit transactions.
  • Assisted customers over the phone regarding store operations, product, promotions and reservations.
  • Leading and handling all the program operations.
  • Planning brainstorming with the Leads and Trainers for effective training system.


Timeline

Entertainment Activities

Aulani Disney Resort & Spa
09.2017 - Current

Customer Service General Care

T-mobile
06.2015 - 07.2015

Bachelor of Science - Computer Science

AMA Computer College

Languages

De La Salle University

EDUCATION AND TRAINING

Studied at De La Salle University Manila for non-academic course Center for Language and Lifelong Learning (CELL).

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