MIKI AGATHA YAMADA
Aulani Disney Resort & Spa
Kapolei
10
years of professional experience
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Looking for leadership and training opportunity to improve itself and grow with the company.
Work History
Entertainment Activities
9 Years 1 Month- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Managed time efficiently in order to complete all tasks within deadlines.
- Resolved customer complaints with empathy, resulting in increased loyalty and positive feedback.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Applying Aulani's Five Keys in and program operations.
- Helping leads to build efficient way of training team members for the daily success.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Customer Service General Care
1 Month- Handling calls for Billing, Sales, and Activation of devices and Technical Support.
- Updates and maintain customer's database.
- Assist customers in making cost effective and correct use of a product.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
Education
Bachelor of Science - Computer Science
- Graduated at AMA Computer College Bachelors of Computer Science
- Major in programming.
- Thesis: School Billing interface.
- Languages
- Professional Development: Language Japanese,Tagalog, and Filipino.
Skills
Active listening skills
Courteous demeanor
Energetic work attitude
Adaptive team player
Strong organizational skills
Flexible at multi tasking
Good time management
Computer proficiency
Creative problem solving
Friendly
positive attitude
Accomplishments
- Customer Assistance
- Calmed and rapidly resolved guests conflicts to develop positive outcomes.
- Sales
- Greeted customers upon entrance and handled all credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and reservations.
- Leading and handling all the program operations.
- Planning brainstorming with the Leads and Trainers for effective training system.
Timeline
Entertainment Activities
Aulani Disney Resort & Spa
09.2017 - CurrentRead More
Customer Service General Care
T-mobile
06.2015 - 07.2015Read More
AMA Computer College
Bachelor of Science from Computer Science
Read More
De La Salle University
from Languages
Read More
EDUCATION AND TRAINING
Studied at De La Salle University Manila for non-academic course Center for Language and Lifelong Learning (CELL).