Summary
Overview
Work History
Education
Skills
Timeline
Miki'ala Poepoe

Miki'ala Poepoe

Student
Makawao,HI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience
4
4
years of post-secondary education

Work History

Account Executive Assistant

Destination Maui Inc
06.2018 - 04.2023
  • Assigned to and assisted multiple Senior Account Executives with over 20+ community associations here on Maui
  • Duties included preparation for and attending Annual owner meetings, Board meetings, auditing individual owner's maintenance ledgers, responding to owner correspondence, vendor payables, often researched Hawaii Revised Statutes (HRS) to identify and analyze legal issues regarding Community and Homeowner Associations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Answered high volume of phone calls and email inquiries.
  • Filed paperwork and organized computer-based information.
  • Wrote reports, executive summaries and newsletters.
  • Updated and maintained confidential databases and records.
  • Coordinated events and worked on ad hoc projects.

Concierge

Westin Nanea
05.2017 - 06.2018
  • Assigned as concierge to Owners and Renters, staying at Westin Nanea
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales.
  • Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
  • Developed relationships with local businesses to secure discounts and special offers for guests.
  • Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.

Guest Service Agent

Kaʻanapali Beach Hotel
10.2006 - 05.2017
  • Began my career in hospitality as a hostess, then taking on the opportunity to learn and grow in other hospitality positions including: Cashiering, Bell Desk Clerk, Kupanaha Magic show agent, Executive Food & Beverage Assistant and Guest Services Agent.
  • Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
  • Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
  • Greeted guests upon arrival and offered assistance.
  • Collaborated with team members to handle guest requirements from check-in through check-out.

Education

Google IT Support Professional Certificate - Information Technology Support Fundamentals

Coursera, Online
07.2023 - Current

Google Data Analytics Professional Certificate Course, Online - Ongoing - Data Analytics

Coursera, Online
04.2023 - Current

High School Diploma - undefined

01.2001 - 05.2004

Skills

Knowledgeable in Microsoft office programs

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Timeline

Coursera - Google IT Support Professional Certificate, Information Technology Support Fundamentals
07.2023 - Current
Coursera - Google Data Analytics Professional Certificate Course, Online - Ongoing, Data Analytics
04.2023 - Current
Account Executive Assistant - Destination Maui Inc
06.2018 - 04.2023
Concierge - Westin Nanea
05.2017 - 06.2018
Guest Service Agent - Kaʻanapali Beach Hotel
10.2006 - 05.2017
- High School Diploma,
01.2001 - 05.2004

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