Mikias Woldemariam
Silver Spring,MD
Summary
Detail-oriented professional experienced in banking, retail operations, and customer service. Demonstrated expertise in managing priorities, maintaining records, and handling sensitive information. Skilled in coordinating operations, resolving issues, and supporting teams while adapting to new technologies. Strong proficiency in Microsoft Office and business systems enhances administrative and departmental support.
Overview
3
3
years of post-secondary education
10
10
years of professional experience
Work History
E-Commerce Business
Self Employed
Silver Spring, MD
03.2020 - Current
- Manage day-to-day business operations independently, including customer communication, order processing, inventory coordination, fulfillment, and logistics.
- Organize and prioritize multiple operational responsibilities while ensuring customer orders and business tasks are completed accurately and on time.
- Maintain business information and track sales, orders, inventory, and other operational activity to support day-to-day business decisions.
- Communicate professionally with customers and resolve questions or issues throughout the order and fulfillment process.
- Coordinate multiple priorities independently and adjust schedules and workflow based on changing business needs.
- Use technology and business systems to maintain organized records and manage ongoing operations.
- Maintain accountability for confidential business and customer-related information.
Universal Banker Teller
Wells Fargo
Olney, Maryland
04.2018 - 01.2020
- Provided professional customer service while handling sensitive financial and personal information in accordance with established policies and procedures.
- Processed customer transactions accurately while managing multiple responsibilities in a fast-paced financial environment.
- Followed detailed operational, regulatory, and compliance procedures while exercising sound judgment when addressing customer needs.
- Resolved customer questions and account-related concerns professionally and escalated issues when appropriate.
- Maintained accurate information and documentation while protecting confidential customer data.
- Worked effectively with customers and colleagues across different levels while maintaining a professional, service-oriented approach.
- Adapted to banking technology, internal systems, and procedural changes while maintaining productivity and accuracy.
- Prioritized competing responsibilities while providing timely service and completing required operational tasks.
Sales Representative Supervisor
Metropcs Authorized Dealer
Silver Spring, MD
05.2016 - 01.2018
- Supervised and supported employees with day-to-day responsibilities, providing guidance and assistance when needed.
- Trained and supported team members on products, procedures, systems, and customer service expectations.
- Coordinated multiple priorities including customer service, sales activity, operational tasks, and employee support.
- Maintained professional communication with customers and coworkers and handled customer concerns with patience and sound judgment.
- Supported daily store operations while providing customer service, resolving issues, and ensuring company procedures were followed.
- Assisted with maintaining organized store operations and ensuring required processes were completed accurately.
- Worked independently to identify problems, determine appropriate solutions, and keep daily operations running efficiently.
Education
Certification Of Completion - Data Analysis
Montgomery College
08.2021 - 11.2021
Bachelor of Arts - Marketing Management
St Mary’s University
Addis Ababa, Ethiopia 10.2010 - 07.2013
Skills
- Inventory & Order Coordination
- Data Entry & Record Maintenance
- Business & Financial Systems
- Microsoft Office Suite
- Administrative & Operational Support
- Policy & Procedure Compliance
- Customer & Internal Support
- Problem Solving & Issue Resolution
- Document & Information Organization
- Scheduling & Time Management
- Multitasking & Prioritization
- Independent Work & Follow-Through
- Team Coordination
- Professional communication
- Attention to Detail
- Attention to Detail
Timeline
Certification Of Completion - Data Analysis
Montgomery College
08.2021 - 11.2021
E-Commerce Business
Self Employed
03.2020 - Current
Universal Banker Teller
Wells Fargo
04.2018 - 01.2020
Sales Representative Supervisor
Metropcs Authorized Dealer
05.2016 - 01.2018
Bachelor of Arts - Marketing Management
St Mary’s University
10.2010 - 07.2013