Mikie Cooke
San Leandro,CA
Summary
Experienced consultant, accomplished sales associate, and dedicated social worker with over 20 years of expertise, focusing on community relations driving exceptional patient care in diverse healthcare settings.
Overview
26
26
years of professional experience
Work History
Medical Social Worker
Obran Cooperative/Apollo
Pleasanton, CA
01.2024 - Current
- Provide direct social work services to clients, such as crisis intervention and counseling.
- Assess client needs for psychosocial support and resources, develop individualized plan of care, visit frequency recommendations, and monitor progress towards goals.
- Coordinate with other service providers, including medical professionals, family members, and community agencies to ensure comprehensive care for clients.
- Conduct home visits to assess the physical and emotional well-being of clients in their own environment.
- Educate families about available services and how best to access them.
- Provide advocacy services by representing clients' interests in legal proceedings or other situations where necessary.
University and Community Recruitment Consultant
Satellite Healthcare, CA
San Leandro, California
01.2018 - 09.2023
- Establish positive relationships with key stakeholders
- Growth of 75% in strategic partnerships
- Organize and participate in community engagement activities
- Outreach to current students and alumni through onsite/virtual events and sourcing tools
- Led and executed company internship/externship strategic plan
- Conduct needs assessments and report on key metrics for program success
- Sourcing and onboarding of interns
- Nurse residency, scholarship and corporate intern program development
- Company cost saving over $180,000 during COVID-19 pandemic through strategic partnerships
- Utilize applicant tracking systems to fulfill hiring needs
- Led the team on an enterprise wide retention strategy for vocational nurses to be able to access systems to document in electronic health record
- Lead and deliver career coaching and interview skills training for allied health and nursing students
- Advise leadership on diversity, equity and inclusion talent sourcing opportunities withing the educational institutions
- Four year Partner Advisory Committee member to assist colleges to maintain quality learning standards within the healthcare industry
- Successful implementation of company student loan matching program
- Enterprise wide internship program growth of 90% in 4 years
Patient Educator
Satellite Healthcare, CA
San Leandro, California
05.2018 - 03.2019
- Educated patients on the stages of chronic kidney disease and provided treatment modality options education
- Hosted education events in specified territory
- Successfully market the program to key stakeholders
- Manage metrics for program success
- Built positive relationships with doctors hospitals and health providers within the territory
- Coordinate marketing activities and outreach
- Manage enrollment and onboarding process for new patients
Medical Social Worker
Satellite Healthcare, CA
San Leandro, California
08.2009 - 12.2018
- Provided psycho social services to patients in the dialysis centers and home training programs
- Collaboration with the interdisciplinary team to promote positive outcomes and improved quality of life for patients
- Assessed mental status, provide resources and emotional support
- Maintain quality improvement targets
- Facilitated monthly support groups
Medical Social Worker Team Lead
Satellite Healthcare, CA
San Leandro, California
02.2016 - 10.2017
- Responsible for support and management of Social Workers in specified territory
- Trained new Social Workers
- Implement company initiatives and worked closely with management regarding Social Work related concerns
- Served as a liaison between management and the social workers in the centers
- Attended leadership trainings
Medical Social Worker Team Leader
DaVita/Renal Advantage, Inc. Oakland, CA
Oakland, California
08.1998 - 10.2009
- Assessed all new patients admitted to the center and provided counseling and community resources
- Completed psych-social assessments, long term care planning, advanced healthcare directives and quality of life assessment tools
- Facilitated quality improvement projects and worked with the interdisciplinary care team to provide a team approach care model to all patients at the center
- Served as area team leader to manage the training and onboarding new hires
- Manage and evaluate social work student interns
- Plan and facilitate area team meetings
Account Manager
U.S. Health Works, San Leandro, CA
San Leandro, California
04.2007 - 10.2007
- Responsible for marketing services in specified territory
- Worked with Salesforce software to document and manage client caseload
- Build strategic relationships for new business
- Targeted key decision makers within healthcare systems and hosted community events to promote and sell company services
Sales Representative
Mini Pharmacy, Los Angeles, CA
Los Angeles, California
05.2006 - 04.2007
- Market and sell pharmacy services to customers in California and Nevada healthcare markets
- Partnered with pharmaceutical sales representatives in specified territory to leverage relationships
- Hosted educational in-services, attended community events and visited doctor's offices weekly to promote company services
- Facilitated diabetes and glucose meter education classes to patients alongside Nurse educators
- Implement marketing strategies to exceed sales goals
- Onboarding of new patients to pharmacy program
Education
Master of Social Work -
California State University, Sacramento
B.S. Applied Behavioral Sciences -
University of California, Davis
Skills
- Leadership
- Management
- Program development
- Educator
- Crisis Interventions
- Project management
- Recruitment and Sourcing
- Care planning
- Partnership building
- Behavioral Health
- Mental health counseling
- Clinical Documentation
- Marketing
- Community engagement
- Knowledge of CMS policies
- Business case development
- Budget planning
- Team building
- Client Relations
- Contract Management
- Customer Relationship Management
- Policy Development
- Goal Setting
- Managing records
Websites
Systems knowledge
ATS- ADP, Handshake, Taleo, Salesforce
Timeline
Medical Social Worker
Obran Cooperative/Apollo
01.2024 - Current
Patient Educator
Satellite Healthcare, CA
05.2018 - 03.2019
University and Community Recruitment Consultant
Satellite Healthcare, CA
01.2018 - 09.2023
Medical Social Worker Team Lead
Satellite Healthcare, CA
02.2016 - 10.2017
Medical Social Worker
Satellite Healthcare, CA
08.2009 - 12.2018
Account Manager
U.S. Health Works, San Leandro, CA
04.2007 - 10.2007
Sales Representative
Mini Pharmacy, Los Angeles, CA
05.2006 - 04.2007
Medical Social Worker Team Leader
DaVita/Renal Advantage, Inc. Oakland, CA
08.1998 - 10.2009
Master of Social Work -
California State University, Sacramento
B.S. Applied Behavioral Sciences -
University of California, Davis
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