MIKIRA SEAY
Ridgeway,Va
Summary
Enthusiastic and dedicated individual with experience in production, warehousing, and customer service. Values teamwork and communication.Empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Results CX
Martinsville, VA
01.2024 - 05.2024
- Consistently delivered outstanding customer service by promptly resolving all customer complaints.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Picker / Packer
Megaforce Staffing
10.2023 - 12.2023
- Maintained cleanliness of warehouse areas by sweeping, dusting, and mopping floors.
- Labeled, sorted, and organized packages for efficient delivery.
Picker/ Packer
Randstad
Martinsville, VA
11.2022 - 03.2023
- Performed quality control checks on products before packing them for shipment.
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking.
Picker
Adecco
04.2022 - 07.2022
- Verified accuracy of items picked, packed and shipped to customers.
- Collaborated with team members in order picking processes ensuring efficient workflow.
Team Member
KFC
07.2018 - 01.2022
- Answered phone calls regarding inquiries about products or services
- Assisted customers with product selection and ordering process.
Education
High School Diploma -
Bassett High School
05.2021
Skills
- Warehouse/Production
- Picking/Packing
- Customer Service
- Communication
- Teamwork
- Multi-tasking
- Time Management
- Intermediate Computer Skills
- MS Office: Word/Excel
- Data Entry
- Account updating
- Problem Resolution
- Research
- Product Sales
- Account Management
Timeline
Customer Service Representative
Results CX
01.2024 - 05.2024
Picker / Packer
Megaforce Staffing
10.2023 - 12.2023
Picker/ Packer
Randstad
11.2022 - 03.2023
Picker
Adecco
04.2022 - 07.2022
Team Member
KFC
07.2018 - 01.2022
High School Diploma -
Bassett High School