Mikiya Jones
Tallassee
Summary
Customer-oriented professional with experience in front desk operations, childcare, and food service management. Delivers exceptional service, resolves concerns, and communicates effectively in fast-paced environments. Manages phone calls, schedules, and records while collaborating to achieve team goals.
Overview
11
11
years of professional experience
Work History
Call Center Representative
SmileMakers Comprehensive Dentistry
Montgomery
08.2025 - Current
- Handled incoming calls, resolving patient inquiries and scheduling appointment requests.
- Educated patients on dental services and treatment options.
- Scheduled appointments using practice management software efficiently.
- Coordinated front desk operations, assisting patients with scheduling appointments and addressing inquiries, including matching patients with appropriate doctors and clarifying insurance questions and benefits.
Daycare Teacher
Crossroads Learning Center
Notasulga
02.2021 - 08.2025
- Developed engaging lesson plans for children aged two to three.
- Implemented daily activities promoting social and emotional development.
- Maintained a safe and clean classroom environment for children.
Call Center Representative
ASK Telemarketing
Montgomery
03.2020 - 02.2021
- Coordinated service requests with towing companies and roadside technicians.
- Monitored incoming calls, emails, and texts from customers requiring assistance.
- Resolved customer inquiries and complaints with empathy and professionalism.
- Managed communication between clients and service providers for efficient operations.
- Utilized dispatch software to track vehicle locations and service statuses.
- Prioritized emergency calls based on urgency and geographic location.
- Instructed clients on safety procedures while waiting for assistance.
- Collaborated with team members to improve response times and service quality.
Store Manager
Dairy Queen Grill & Chill
Tallassee
10.2015 - 02.2021
- Managed daily operations and staff scheduling at Dairy Queen Grill & Chill.
- Trained and developed team members on customer service standards.
- Ensured compliance with health and safety regulations in food preparation.
Education
Reeltown High School
Notasulga, AlabamaSkills
- Call Center (Phone experience
- Customer service
- Greeting and assisting customers, patients, and visitors
- Insurance verification
- Patient scheduling
- Practice management software
- Multitasking
- Time management
- Conflict resolution and de-escalation
- Active listening
- Excellent verbal and written communication
- Professional demeanor
- Management
Timeline
Call Center Representative
SmileMakers Comprehensive Dentistry
08.2025 - Current
Daycare Teacher
Crossroads Learning Center
02.2021 - 08.2025
Call Center Representative
ASK Telemarketing
03.2020 - 02.2021
Store Manager
Dairy Queen Grill & Chill
10.2015 - 02.2021
Reeltown High School