Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
References
Timeline
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Mikkaela Palmer

Mikkaela Palmer

Chicago,IL

Summary

Graduate Student with expertise in research and data analysis, producing detailed reports that drive informed decision-making. Demonstrated ability to enhance operational efficiency through strategic project management and effective problem-solving. Strong analytical and communication skills contribute to successful teamwork and collaboration. Proven track record of multitasking and maintaining high attention to detail in dynamic environments.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Server

Ēma of Lettuce Entertain You Enterprise
Glenview, IL
08.2024 - Current

Executed opening and closing duties, including setting up dining area and restocking supplies.

  • Delivered exceptional service to high volume of daily customers.
  • Accurately took customer orders in a timely manner.
  • Processed cash transactions while adhering to company procedures.
  • Operated POS terminals for order input, bill splitting, and total calculation.
  • Greeted customers, addressed inquiries, and recommended menu specials to boost revenue.
  • Responded to guest complaints professionally and efficiently.
  • Coordinated with hosts, bussers, and kitchen staff to enhance customer service experience.

Childcare Provider

Several Sources
05.2021 - Current
  • Supervised children during playtime and structured activities to ensure safety and engagement.
  • Organized educational games that promoted cognitive development and social interaction among children.
  • Prepared nutritious meals and snacks daily, adhering to dietary needs and restrictions.
  • Communicated effectively with parents regarding children's progress and behavioral challenges.
  • Assisted children of various ages with feeding, dressing, and daily routines.
  • Encouraged positive social interactions among children during group activities.
  • Managed children's behavioral challenges with patience and understanding, fostering a supportive environment.

Server, Food runner, Host

Big Bowl of Lettuce Entertain You Enterprise
Schaumburg, IL
05.2022 - 08.2024
  • Maintains dining ambiance with an enthusiastic attitude, serve patrons in a friendly manner
  • Presents ordered choices in a prompt and efficient manner
  • Provide information to aid menu selections
  • Organize and Run food to/from the EXPO line
  • Organize and seat reservations and walk-in’s
  • Set up large parties/events

Education

M.D. - Social Work

Loyola University of Chicago
Chicago, IL
05-2027

Bachelor of Arts - Sociology

Northern Illinois University
DeKalb, IL
08.2024

Skills

  • Crisis intervention
  • Case management
  • Conflict resolution
  • Group facilitation
  • Leadership
  • Relationship management
  • Child development
  • Community outreach
  • Food and beverage service
  • Point of sale operations
  • Customer service
  • Team collaboration
  • Menu knowledge

Certification

Criminology Issued May 2024

Languages

Spanish
Professional
Indonesian
Professional

Affiliations

IHSA 2019 All State Track 4x800, 4x400

NCAA Division 1 Cross Country & Track and Field Athlete

NCAA 2020 Women's Cross Country Conference Champions

NCAA 2021 Women's Indoor Track & Field Conference Champions

References

References available upon request.

Timeline

Server

Ēma of Lettuce Entertain You Enterprise
08.2024 - Current

Server, Food runner, Host

Big Bowl of Lettuce Entertain You Enterprise
05.2022 - 08.2024

Childcare Provider

Several Sources
05.2021 - Current

M.D. - Social Work

Loyola University of Chicago

Bachelor of Arts - Sociology

Northern Illinois University