Mikkel Dittman
Friday Harbor,WA
Summary
Personable Assistant Branch Manager skilled at providing empowering team leadership while ensuring efficient and productive branch operations. Accustomed to offering actionable solutions for process optimization resulting in reduced corporate costs.
Overview
17
17
years of professional experience
Work History
Branch Manager
Harbor Rental and Saw Shoo
Friday Harbor, WA
12.2023 - 05.2025
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Complied with regulatory guidelines and requirements.
Assistant Branch Manager
Brownes Home Center
Friday Harbor, WA
12.2022 - 12.2023
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with branch manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
Operations Supervisor
Brownes Home Center
Friday Harbor, WA
07.2020 - 12.2022
- Motivated and trained employees to maximize team productivity.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Set up and tracked Ferry and Trucking schedule to be able to get needed freight and product to and from the island.
Contractor Sales Supervisor
Brownes Home Center
Friday Harbor, WA
05.2015 - 08.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Associate - Contractor Sales
Brownes Home Center
Friday Harbor, WA
04.2008 - 08.2015
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Built relationships with customers and community to promote long term business growth.
- Informed customers of promotions to increase sales productivity and volume.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Trained new employees on customer service, money handling and organizing strategies.
- Presented professional image consistent with company's brand values.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06.1992
Skills
- Team Development
- Employee Scheduling
- Project management
- Customer service
- Strong leadership
Hobbies
I enjoy hiking around the island during the Spring and Summer months.
I also enjoy doing small odd construction jobs for members of my community.
I like to spend my evening and nights gaming alone and on-line.
Timeline
Branch Manager
Harbor Rental and Saw Shoo
12.2023 - 05.2025
Assistant Branch Manager
Brownes Home Center
12.2022 - 12.2023
Operations Supervisor
Brownes Home Center
07.2020 - 12.2022
Contractor Sales Supervisor
Brownes Home Center
05.2015 - 08.2020
Associate - Contractor Sales
Brownes Home Center
04.2008 - 08.2015
High School Diploma -
Mountlake Terrace High School