Summary
Overview
Work History
Education
Skills
References
Timeline
Hi, I’m

Rifet Durmic

Chicago,IL

Summary

Dedicated Financial Center Manager with organizational and leadership skills to successfully and efficiently oversee bank operations. Proficient at monitoring and workflow processes, coordinating interdepartmentally to facilitate cohesive actions, setting targets and making forecasts. Specializes at organizing and managing staff. Develop forecasts, financial objectives and business plans. Meeting KYC deadlines and clients retention.

Overview

13
years of professional experience

Work History

BMO
Chicago, IL

Branch Manager
10.2022 - 06.2024

Job overview

  • Provided guidance and support to team members regarding problem resolution and customer service issues
  • Established strong working relationships with external partners such as vendors and suppliers
  • Ensured compliance with established policies, procedures and regulations governing banking operations
  • Participated in community events to promote brand awareness
  • Performed regular audits of financial records in order to ensure accuracy.

Fifth Third Bank
Chicago, IL

Branch Manager
12.2019 - 10.2022

Job overview

  • Optimized staff productivity by managing inter-team conflict resolution, yearly performance reviews, hiring and terminating processes, training initiatives, scheduling, time and attendance and payroll
  • Networked within communities to identify and capitalize on business opportunities
  • Educated customers on variety of loan products and available credit options to promote valuable decision-making
  • Managed staff scheduling, hiring and training processes
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.

Citibank N.A
Chicago, IL

Bank Branch Manager
05.2015 - 11.2019

Job overview

  • Organized branch staff and delegated tasks, monitored workflow and operational efficiency
  • Coordinated process to develop and implement financial plans
  • Produced annual reports for bank administrators concerning long term goals and financial status
  • Area level operational champion supporting 15 branches with ops soundness
  • Consistently collaborated with partners across the organization, specializing in relationship management and business banking.

Citibank N.A
Chicago, IL

Personal banker
11.2012 - 04.2015

Job overview

  • Conducted individual financial analysis to determine appropriate loan and credit options
  • Responded to all customer queries and issues after performing appropriate research
  • Maintained strict confidentiality for all client information
  • Advise customers on bank services for their needs (e.g
  • Loans and credit cards)
  • Manage customer bank accounts; open, close and oversee transactions
  • Resolve issues with banking services and accounts
  • Refer clients to in-house financial experts, as needed
  • Reach out to potential customers to generate new business
  • Present financial products and services to existing and prospective customers
  • Perform administrative duties (e.g
  • Entering data into banking software).

Citibank N.A
Chicago, IL

Bank Teller
08.2011 - 11.2012

Job overview

  • Provided account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, traveler's checks, and series e bonds; answering questions in person or on telephone; referring to other bank services
  • Records transactions by logging cashier's checks, traveler's checks, and other special services; preparing currency transaction reports
  • Cross-sells bank products by answering inquiries; informing customers of new services and product promotions; ascertaining customers' needs; directing customers to a branch representative
  • Complied with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic surveys; auditing other tellers' currency; assisting in certification of proof
  • Maintained customer confidence and protected bank operations by keeping information confidential
  • Contributed to team effort by accomplishing related results as needed.

Education

Bosnia and Herzegovina

High School Diploma
01.2003

Skills

  • Financial expertise
  • Training Regulatory compliance
  • Team development Diligence
  • Team development
  • Risk management
  • Relationship Development
  • Excels in team leadership

References

Available upon request

Timeline

Branch Manager

BMO
10.2022 - 06.2024

Branch Manager

Fifth Third Bank
12.2019 - 10.2022

Bank Branch Manager

Citibank N.A
05.2015 - 11.2019

Personal banker

Citibank N.A
11.2012 - 04.2015

Bank Teller

Citibank N.A
08.2011 - 11.2012

Bosnia and Herzegovina

High School Diploma

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Rifet Durmic