Sebastian Zuleta
Orlando,FL
Summary
Results-driven and client-focused financial services sales professional with a proven track record of establishing new clients, nurturing relationships, and delivering exceptional results. Committed to providing outstanding customer service and staying up-to-date with industry trends. Open to relocation.
Overview
11
11
years of professional experience
Work History
Mortgage Loan Officer Branch Manager
Lending House
01.2022 - Current
- Collaborate effectively with loan team of 8 to accurately assess loan conditions
- Stay abreast of finance knowledge by attending conferences and reading industry publications
- Provide exceptional customer service on daily basis
- Meet initial underwriting conditions set by underwriting in timely manner
- Developed strategic plans for day-to-day financial operations.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Increase branch profitability by 23% in 2023
Automotive Sales Representative
Scott Robinson Automotive Group
10.2020 - 01.2022
- Consistently achieved and exceeded monthly sales quotas, averaging 13.6% above target
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Leveraged strong communication skills to establish rapport with customers, addressing their needs and concerns and guiding them through the purchasing process
- Utilized CRM software to maintain accurate records of customer interactions, follow-ups, and sales leads
- Attended regular product training sessions to stay updated on the latest features, specifications, and industry trends
- Received multiple customer service commendations for maintaining high levels of customer satisfaction.
Inbound Sales Representative
Hilton Grand Vacations
03.2019 - 09.2020
- Drive performance to meet or exceed weekly goals.
- Developed and maintained working knowledge of products and services to deliver timely, accurate information.
- Exceeded productivity targets and sales goals by 16%.
- Increased overall sales by 18% through streamlining sales procedures and maintaining long-term relationships with clients.
Financial Services Representative
Wyndham Destinations
01.2016 - 01.2019
- Audit all products for data accuracy and compliance with state, regulatory, and underwriting requirements while meeting 98% accuracy rating
- Conducted financial modeling and analysis to identify and assess risks in business operations.
- Logging and delivering of hold checks while shipping and receiving of all contract types.
- Responded to inquiries from clients and provided financial advice to drive fiscal growth.
Reservation Agent
Central Florida Investments
01.2013 - 01.2016
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Generated and reported performance metrics to management to inform decision-making.
Education
Associate of Arts - Business Administration And Management
Valencia College
Orlando, FL05.2024
High School Diploma -
Freedom High School
Orlando, FL05.2016
Skills
- Spanish
- Banking
- Appraisal Reports
- Operations Analysis
- Financial Expertise
- Mortgages and Loans
- Sales Goals
- Strategic and Financial Planning
- Influencing and negotiating with customers
- Development in any professional field
- Sales Campaign Development
- Training Junior Team Members
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Mortgage Loan Officer Branch Manager
Lending House
01.2022 - Current
Automotive Sales Representative
Scott Robinson Automotive Group
10.2020 - 01.2022
Inbound Sales Representative
Hilton Grand Vacations
03.2019 - 09.2020
Financial Services Representative
Wyndham Destinations
01.2016 - 01.2019
Reservation Agent
Central Florida Investments
01.2013 - 01.2016
Associate of Arts - Business Administration And Management
Valencia College
High School Diploma -
Freedom High School
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